Earl Kenneth Remo Jr.
Fayetteville,NC
Summary
Soon-to-be graduate with a Master's Degree in Accounting and strong knowledge of accounting principles and practices. Seeking an entry-level accounting position to apply academic knowledge and gain practical experience in financial reporting, auditing, and taxation. Committed to accuracy and efficiency in financial data analysis. Professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Rep – Extended Hours 11am-8pm EST
First Bank
01.2024 - Current
- Assist customers with inquiries related to bank accounts, transactions, and services via phone, email, and live chat during extended hours
- Resolve customer issues and complaints efficiently, providing accurate information and solutions in timely fashion
- Guide customers through various banking processes, including online banking, account management, and fraud prevention
- Participate in ongoing training and development to enhance service quality and customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Deposit Servicing – Banking Specialist
Foundever
02.2021 - 12.2023
- Provide excellent customer service to clients, addressing their banking inquiries, concerns, and requests
- Have deep understanding of USAA's banking products, including checking and savings accounts, loans, credit cards, and investment products
- Process various banking transactions, including deposits, withdrawals, fund transfers, and payments
- Stay updated with banking regulations, policies, and procedures
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Home - Customer Service Representative
Concentrix
07.2014 - 12.2022
- Have deep understanding of Apple's products and services, including Macs, iPhones, iPads, software, and accessories
- Provide exceptional customer support to clients, answering inquiries, addressing concerns, and providing product information
- Support sales representatives and teams in achieving their sales targets
- Assist customers with order placement, tracking, and modifications
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master’s Degree - Business Administration and Management
09.2016
Bachelor's Degree - Business Administration and Management
12.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Administrative Support
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking and Organization
- Customer Relations
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Supervised team of 25 staff members.
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Time Management Training Program Certificate– American Management Association.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Rep – Extended Hours 11am-8pm EST - First Bank
01.2024 - Current
Deposit Servicing – Banking Specialist - Foundever
02.2021 - 12.2023
Home - Customer Service Representative - Concentrix
07.2014 - 12.2022
Fayetteville State University - Bachelor's Degree, Business Administration and Management
Strayer University - Master’s Degree, Business Administration and Management
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