Earl McCarthy
Sacramento,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Dependable Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
Work History
Dispatcher
Amazon
03.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Schematics.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. Time management.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Microsoft office. Inventory control.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
Organic Care of California
01.2022 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Microsoft Office.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Inventory Control
- Administrative
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Event Coordinator
Calvary Christian Center
03.2020 - 12.2022
- Customer relations, Negotiation, Marketing, Data Processing, Communication, Budgeting, Logistics, Organizational skills, Problem solving, Multi-tasking.
- Administrative tasks such as managing news subscriptions, purchase orders and corporate store.
- Maintains a high level of data integrity and confidentiality.
- Microsoft Suites (Access, Word, Excel Powerpoint, and sharepoint).
- Aggregate news coverage for internal distribution.
- Copywriting and editing. Prepares and/or edits notices in support of the corporation to drive consistent, accurate, and effective communication to external audiences and clients.
- Serves as the department’s liaison between internal and/or external clients for tours and meetings.
- Provides support to website administrators for posting content; Basic understanding of HTML.
- Event planning.
Dispatcher
Elemental Wellness
01.2018 - 02.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database. Microsoft Office.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Inventory Control. Organizational skills.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Administrative Assistant
Physical Medicine and Rehabilitation Dr. Nader M. Achackzad, MD
04.2016 - 04.2018
- Data entry, Problem solving, Communication: Answering phones, taking and delivering messages, and responding to emails, Proofreads and edits a variety of technical and business documentation including notices, and web and intranet content. Organization: Maintaining filing systems, organizing common areas, and creating databases and spreadsheets, Scheduling: Scheduling meetings and appointments, and sending meeting invites, Support: Assisting other team members, providing general information, and greeting visitors, Other tasks: Basic bookkeeping, organizing financial records, performing dictations, and operating office equipment, Analyzing/Comprehensions, Dictate reports.
- Microsoft Suites (Access, Word, Excel Powerpoint, and sharepoint).
- Copywriting and editing.
- Aggregate news coverage for internal distribution.
- · Enforces internal policies that emphasize consistent and quality communications;
- Maintains a high level of data integrity and confidentiality;
· Serves as the department’s liaison between internal and/or external clients for tours and meetings. - Basic Understanding of HTML.
Project Manager
Party Concierge
05.2015 - 05.2016
- Maintains a high level of data integrity.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Microsoft Suites (Access, Word, Excel Powerpoint, and sharepoint).
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enforces internal policies that emphasizes consistent and quality communications.
Education
B.A. in English -
San Jose St University
San Jose, CA05.2019
Skills
- Customer relations
- Customer service
- Content creating
- Client-side experience
- Consumer experience
- Marketing
- Proficient in Photoshop
- Adobe Creative Suite
- Adobe InDesign
- Adobe Acrobat
- WordPress
- Proficiency in Microsoft Word
- Proficiency in Microsoft Access
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Office Suites
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint
- Proficiency in Sharepoint
- Event Planning/Organization
- Knowledge of AP style
- Basic understanding of HTMl
- Copywriting/editing
- Quickbooks
- Initiate
- Negotiate
- Communication
- Network Implementation
- Grammar skills
- Verbal and written communication
- Proofreading
- Comprehension
- Sales service
- Product knowledge
- Cashier experience
- Organize
- Efficient
- Thrives in Fast Paced Environment
- Attention to Detail
- Ability to meet strict deadlines
- Office Administration
- Database entry
- Office Management
- File Organization
- Customer Engagement
- Leadership and supervision
- Telephone reception
- Scheduling
- Word Processing
- Managing office supply inventory
- Spreadsheet development
- Data Entry
- Dispatch software
- Dispatching procedures
- Stress Tolerance
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Schedule Coordination
- Route Navigation
- Routing orders
- Database Maintenance
- Service Coordination
- Maintaining call metrics
Leadershipandinvolvement
- San Jose St University, San Jose
- KSJS Radio Host/DJ/Sports Commentator/Team Member
- Black Student Union Committee
- Fraternity Class President
Volunteer Experience
- Youth Action Corps Park Leadership (PLAY), Sacramento, CA
- KSJS Radio show Host/DJ (SJSU), San Jose, CA
- KSJS Radio Sports Commentator (SJSU), San Jose, CA
- Teacher Assistant for third grade class (Grant Elementary), San Jose, CA
- Fraternity Class President/Philanthropy events (SJSU), San Jose, CA
Timeline
Dispatcher
Amazon
03.2023 - Current
Dispatcher
Organic Care of California
01.2022 - 03.2023
Event Coordinator
Calvary Christian Center
03.2020 - 12.2022
Dispatcher
Elemental Wellness
01.2018 - 02.2020
Administrative Assistant
Physical Medicine and Rehabilitation Dr. Nader M. Achackzad, MD
04.2016 - 04.2018
Project Manager
Party Concierge
05.2015 - 05.2016
B.A. in English -
San Jose St University
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