Summary
Overview
Work History
Education
Skills
Extra Curricular Activities
Timeline
Generic

Earl Minney

Columbia,Maryland

Summary

To obtain a position as an Account Manager where I can perform as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. A position that includes handling client complaints, collecting and analyzing data, and improving the overall customer experience


Energetic Admissions Counselor bringing [Number]-year background in college and career counseling. Adept at coaching and counseling students throughout transition from high school to college. Excellent interpersonal and organizational abilities with in-depth knowledge of application and admissions processes.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Sr. Admissions Counselor

U2
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addresses problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Promptly responds to inquiries and follow up on leads.
  • Successfully met monthly goals ($500.00 monthly and ($100,00.00 quarterly)
  • Increased team sales by 40 percent quarterly
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Negotiated prices, terms of sales and service agreements.

Admissions Counselor

U2
06.2023 - Current
  • Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
  • Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
  • Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
  • Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
  • Maintained up-to-date knowledge of current trends in higher education to better inform recruitment strategies and provide valuable insights during staff meetings.
  • Streamlined application review process, resulting in faster decision-making and improved communication with applicants.
  • Increased interdepartmental relationships within the company to improve team success.
  • Reviewed admissions applications and evaluated student credentials.
  • Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses.
  • Advised potential students on educational, career and social opportunities.
  • Educated potential students on college admissions process and scholarship requirements.
  • Provided resources to support students in achieving career goals.
  • Planned and promoted career planning presentations for colleagues, to enhance sales.

Paraprofessional

Pemberton Township School District
01.2014 - 06.2018
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.

Bank Teller

TD Bank
01.2013 - 01.2014
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.

Education

Bachelor of Science - Sociology

Kean University
Union, NJ
05.2016

High School Diploma - General Studies

High School Diploma
Pemberton, NJ
06.2007

Skills

  • Admissions Expertise
  • Higher Education Knowledge
  • CRM Software Experience
  • Student Recruitment
  • Registration Processes
  • Student Support
  • Recruitment
  • Educational process knowledge
  • Critical Thinking
  • Decision-Making
  • Emotional Support

Sales

Problem Solver

Communication

Negotiation/ Solidifies and closes deals

Team Builder and relationship

Personnel Management

Performance Evaluation

Customer interface with detailed expertise

CRM Software proficiency /Microsoft Office Suite

Extra Curricular Activities

Wilde Lake Middle School

● JV Basketball Coach (girls) 2023-Present

● Varsity Basketball Coach  (boys) 2020-2023

● JV Basketball Coach (boys) 2019



Pemberton Township High School

● Head Junior Varsity Football Coach Pemberton Township High School Football - 08/2014 – 06/2018

● Pemberton Township High School Head Assistant Basketball Coach - 08/2014 – 06/2018

Head Junior High School Varsity Basketball Coach – 10/19 - Present

Timeline

Sr. Admissions Counselor

U2
06.2023 - Current

Admissions Counselor

U2
06.2023 - Current

Paraprofessional

Pemberton Township School District
01.2014 - 06.2018

Bank Teller

TD Bank
01.2013 - 01.2014

Bachelor of Science - Sociology

Kean University

High School Diploma - General Studies

High School Diploma

Similar Profiles

CREATE PROFILE
Earl Minney