Dedicated sales and marketing professional with history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges and building cohesive relationships at all levels within an organization to best enhance the culture and organizational brand.
Overview
16
16
years of professional experience
Work History
Regional Director of Sales and Operations
Victra - Verizon Wireless Premium Retailer
Northeast, PA
10.2018 - 06.2023
Decreased employee turnover by 97% and increased sales by 89% within six months and maintained top 10% performance for sales, operations and customer service.
Standardized and reduced email communications between employees by formulating and implementing field communication processes.
Facilitated sales meetings to align District Managers with current goals, promotions, and initiatives, and often delegated topics to specific employees to encourage leadership and assist in their career path
Coached and developed employees to array of sales metrics with consistent history of success with small business account acquisition, and revenue quality
Recommended sales strategies for improvement based on regular market research and competitor analysis.
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands
Identified, developed and launched innovative tools or systems to achieve sales strategies
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction
Coordinated meetings and logistics for national sales meetings and directed and supervised 417-member team.
District Manager
Verizon Wireless
Sacramento, CA
03.2013 - 06.2023
Training and development, account maintenance, Business recovery and sustainability, operations analysis, financial reporting, auditing methodology proficiency, conflict resolution, interviewing, hiring/firing, Project, event, product, and employee management, traffic and data analysis, and strong focus around sales
Facilitated sales meetings to align store employees with current goals, promotions, and initiatives, and often delegated topics to specific employees to encourage leadership and assist in their career path
Coached and developed employees to array of sales metrics with consistent history of success with small business account acquisition, and revenue quality
Multi-Chairmen's club winner
Achieved number one out of 176 District Managers nation wide.
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Personal Banker- Small Business Specialist
J.P.Morgan Chase &Co
Stockton, CA
10.2012 - 03.2013
Customer service and sales, account maintenance, business recovery and sustainability, data analysis, product knowledge, and strong focus around sales
Received multiple National Sales Training awards for knowledge and sales excellence
Promoted from personal banker to business banker within three months
Frequently recognized for sales performance numbers in excess of 130% to target
Excellent customer feedback for customer service and experience
Retail Store Manager
AT&T Mobility
Stockton, CA
01.2007 - 10.2012
Facilitated sales meetings to align store employees with current goals, promotions, and initiatives, and often delegated topics to specific employees to encourage leadership and assist in their career path
Optimized store displays and appearance via strategic merchandising.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Participated in leadership development course through Harvard Business.
Promoted from retail sales consultant/Business Specialist to Assistant Store Manager within six months of employment for exemplary sales and leadership skills.
President's Club winner for 125% or higher to target 12/12 months.