Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
SalesManager

EARL QUON

Honolulu,HI

Summary

Driven and well-organized business executive with 10+ years of experience. Passionate about developing new businesses and implementing project management strategies. Seeks to boost and redefine KPIs.

Overview

1
1
Language
4
4
years of post-secondary education
11
11
years of professional experience

Work History

Home Solutions Specialist

Hawaiian Telcom
Honolulu, HI
08.2020 - Current
  • Responsible for marketing and sales of consumer home communication and security products to new and existing customers.
  • Liaison to Multi-Dwelling Unit (MDU) and inbound leads with highest closing rate of sales team.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Found cost-saving options for new customers of Hawaiian Telcom, often reducing overall costs by 25%.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Manager/1st VP

American Savings Investment Services
Honolulu, HI
11.2018 - 08.2020
  • Implemented direct to consumer insurance platform to bank customers.
  • Top 5 ranking in BD platform & 2019 Sales Manager of the Year in peer group.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 14 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Grew market penetration and sales figures by leveraging BD platform and personally overseeing negotiations resulting in 14% revenue increase.
  • Pushed AUM revenue to new levels with more than $58M in yearly sales.

Chief Operating Officer

MassMutual Pacific
Walnut Creek, CA
03.2015 - 11.2018
  • Responsible for over 120+ employees during tenure.
  • Largest Salesforce adoption rate in the region.
  • Leveraged ambitious process improvements to improve client onboarding cycle time by 15%.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Project manager of office consolidations over 3 years.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.

Operations Manager/Associate Director

UBS Financial Services
Walnut Creek, CA
02.2013 - 03.2015
  • Successful pilot program for operations hub for process and cost efficiencies.
  • Strategically restructured operations to overcome geographic challenges and drive business growth, raising $100M+ annual revenue.
  • Streamlined compliance inquiries across all scope resulting in minimizing errors achieving 2 perfect audit scores.
  • Successfully transitioned 3 employees to management careers.
  • Increased operational volume productivity by 23% YOY.
  • Lead teams of up to 14 personnel, supervising daily performance as well as training and improvement plans.
  • Analyzed and developed strategies for process improvements and deviation reduction by consulting with subject matter experts.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

Sr. Complex Service Manager/1st VP

Morgan Stanley
Palo Alto, CA
02.2010 - 02.2013
  • Led efficiency improvement during merger of Smith Barney & Morgan Stanley.
  • Coordinated operations to three geographic locations, reducing expenses by 10% within 1 year while maintaining highest retention.
  • Strategically restructured operational processes to support joint venture.
  • Manage Complex administration, including facility management, staffing, HR and operational efficiencies.
  • Project management for successful transition of merger.
  • Led local office during Facebook IPO.
  • Project manager for office consolidation for various Hawaii Islands.
  • Manage IT hardware and software rollouts & implementations.

Education

Bachelor of Arts - Business Management & International Business

Whitworth College
Spokane, WA
08.1995 - 05.1999

Skills

Microsoft applications proficiency

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Accomplishments

● UBS 2003 & 2005 Regional Manager Award for Service Excellence
● UBS 2008 National Manager Award for Service Excellence

● Morgan Stanley 2011 Regional Diamond Award for Service Excellence
● Morgan Stanley 2011 National Service Management Committee Member

● MassMutual Pacific 2017 Manager of the Year

● American Savings Bank 2019 Sales Manager of the Year

Software

Salesforce

Microsoft Office

Timeline

Home Solutions Specialist

Hawaiian Telcom
08.2020 - Current

Sales Manager/1st VP

American Savings Investment Services
11.2018 - 08.2020

Chief Operating Officer

MassMutual Pacific
03.2015 - 11.2018

Operations Manager/Associate Director

UBS Financial Services
02.2013 - 03.2015

Sr. Complex Service Manager/1st VP

Morgan Stanley
02.2010 - 02.2013

Bachelor of Arts - Business Management & International Business

Whitworth College
08.1995 - 05.1999

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EARL QUON