Earl Spillman
Atlanta,GA
Summary
Consummate Claims Associate knowledgeable in auto insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Nationwide Insurance
2022.02 - 2024.09
- Conducted thorough investigations of claims by conducting interviews with claimants and witnesses, reviewing police reports and medical records, and assessing property damage to accurately determine the company's liability
- Resolved a wide range of claims including first-party collision, comprehensive, uninsured motorist property damage, as well as third-party rental and loss of use claims
- Negotiated settlements with claimants and facilitated the documentation process to ensure a smooth resolution with a release agreement
- Assessed the settlement value of claims by analyzing potential costs, benefits, and litigation risks
- Actively participated in mediation conferences and claims committee meetings to ensure fair and equitable settlements
- Demonstrated expertise in interpreting insurance contracts and applied that knowledge to each assigned claim, consistently striving for favorable outcomes for the company and valued customers.
Claims Specialist
Reserv
2023.09 - Current
- Act as a liaison for clients, delivering professional and empathetic support throughout the claim’s lifestyle via phone, email, and other communication channels
- Proactively identify and address client needs, managing the claims process to ensure timely and complete resolution
- Provide expert guidance and detail information to clients on the claims process, taking all necessary steps to ensure prompt and precise claim resolution
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
Customer Service Representative
AT&T
2021.06 - 2022.02
- Exemplified unwavering commitment to superior customer service and maintained a consistently professional demeanor in all interactions
- Demonstrated comprehensive knowledge of the products and services offered, effectively communicating their features and benefits to customers
- Achieved and surpassed established key performance metrics, contributing to a remarkable 25% increase in product attachment
- Proactively contributed recommendations to improve processes, enhancing overall efficiencies and optimizing performance
- Assumed responsibility for training and onboarding new hires, ensuring their adherence to company policies and fostering a compliant workforce
- Ensured exceptional shopping experiences for all customers by identifying their unique needs, delivering outstanding customer service, and promptly addressing suggestions and complaints.
Accounts Receivable Specialist
Hyundai Capital America
2020.11 - 2021.06
- Spearheaded the collection of deficiency balances on accounts, adhering to company guidelines, and effectively communicated with customers to secure payment commitments
- Diligently identified billing discrepancies and promptly escalated the information to the designated department for thorough investigation and resolution
- Developed, implemented, and proficiently managed the accounting operations and procedures for the accounts receivable/credit and collections department, ensuring seamless month-end processes
- Nurtured and led an efficient AR/credit and collections team, overseeing all activities throughout the month-end close and reporting cycles.
Claims Adjuster
State Farm
2019.01 - 2020.08
- Led and facilitated settlement negotiations with claimants, skillfully establishing mutually beneficial and satisfactory terms
- Conducted thorough and detailed communication with medical professionals, law enforcement personnel, witnesses, and claimants, meticulously documenting interviews and statements for comprehensive claims analysis
- Applied technical expertise to accurately calculate benefit payments and diligently approved claims within established monetary limits and guidelines
- Ensured clear and timely communication with clients, providing comprehensive explanations and demonstrating care and concern throughout the entire claims process
- Meticulously compiled all relevant information and maintained complete documentation for all initial loss reports, diligently reviewing written and/or computerized estimates to ensure accurate and fair loss settlements
- Collaborated with agents to facilitate the efficient settlement of claims and conducted up-to-date underwriting reviews, effectively utilizing State Farm claims systems and other advanced technologies to perform job duties.
Customer Service Representative
City of Atlanta
2017.09 - 2018.05
- Professionally handled incoming calls, promptly addressing inquiries and efficiently routing them to the appropriate departments
- Maintained effective communication with staff and management, ensuring the highest quality of work performed
- Actively participated in meetings for professional development, staying updated on organizational processes and industry trends
- Proactively worked to resolve issues and address concerns, fostering customer loyalty and significantly increasing client satisfaction
- Conducted thorough quality checks on all documentation, ensuring accuracy and data integrity to uphold the highest standards of service.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA05.2026
High School Diploma -
James Madison High School
Milwaukee, WI06.2008
Skills
- Claims Processing
- Claims Investigation
- Verbal Communication
- Microsoft Office
- Settlement determinations
- Documentation Review
- Time Management
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
- Interpersonal Communication
- Multitasking Abilities
- Problem-Solving
- Insurance Coverage Verification
- Data Entry
Phone
414.759.2393
Timeline
Claims Specialist
Reserv
2023.09 - Current
Claims Adjuster
Nationwide Insurance
2022.02 - 2024.09
Customer Service Representative
AT&T
2021.06 - 2022.02
Accounts Receivable Specialist
Hyundai Capital America
2020.11 - 2021.06
Claims Adjuster
State Farm
2019.01 - 2020.08
Customer Service Representative
City of Atlanta
2017.09 - 2018.05
Bachelor of Arts -
Georgia State University
High School Diploma -
James Madison High School
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