Earl Thompson
Los Angeles,CA
Summary
Detail-oriented professional with extensive experience in client experience and brand partnerships. Known for delivering exceptional service and fostering consultative relationships that enhance brand integrity and drive loyalty.
Overview
8
8
years of professional experience
Work History
Client Experience & Brand Ambassador
Cartier
Los Angeles, CA
09.2025 - 02.2026
- Coordinated end-to-end order support, resolving inquiries and managing logistics to ensure seamless fulfillment and elevate client satisfaction.
- Delivered expert product insights and storytelling across Cartier collections, guiding clients through discovery and building long-term consultative relationships.
- Provided tailored, confidential service to high-profile clients, maintaining Cartier's standards of exclusivity and reinforcing brand integrity.
- Upheld high standards of discretion and service while supporting high-profile clientele, preserving brand integrity and exclusivity.
Business Development & Strategic Partnerships
Ghosts Inc
Los Angeles, CA
07.2024 - 04.2025
- Spearheaded strategic outreach and partnership development, enhancing recurring revenue and fostering long-term growth.
- Secured 20% increase in client retention through enhanced onboarding and cross-functional collaboration.
- Coordinated product marketing and customer success teams to improve client experience during onboarding and retention.
- Directed brand positioning strategy and client engagement campaigns, increasing brand awareness and loyalty.
- Conducted market research and competitive analysis to uncover growth opportunities and strengthen brand positioning.
Brand Experience & Product Marketing Specialist
Nike
Los Angeles, CA
04.2018 - 05.2024
- Collaborated with cross-functional teams to launch product campaigns for high-priority footwear and apparel (e.g., Air Max, Jordan), driving a 10-15% increase in sell-through during peak seasons.
- Executed campaigns and crafted product narratives across digital and in-store channels, increasing consumer engagement and fostering brand loyalty.
- Oversaw rollout of marketing directives and product storytelling zones, aligning cross-department efforts for a seamless consumer journey.
- Integrated cultural insights and data to create brand-aligned consumer interactions, strengthening connection with target audiences.
- Liaised between merchandising, operations, and store leadership to translate global marketing strategies into localized, impactful consumer experiences.
- Represented the Nike brand as a frontline retail and digital representative, delivering curated, high-touch product guidance and storytelling to consumers across chat and video platforms.
Education
BFA - Drama
University of New York - Tisch School of the Arts
New York, NYSkills
- Brand Strategy
- Consumer Insights
- Campaign Execution
- Event marketing
- Brand Partnerships
- Digital content creation
- CRM
- Product Knowledge
- Market Research
Websites
Hobbies and Interests
- Experiential & Event Marketing
- Content Creation & Digital Engagement
- Product Marketing
Timeline
Client Experience & Brand Ambassador
Cartier
09.2025 - 02.2026
Business Development & Strategic Partnerships
Ghosts Inc
07.2024 - 04.2025
Brand Experience & Product Marketing Specialist
Nike
04.2018 - 05.2024
BFA - Drama
University of New York - Tisch School of the Arts