Earl Tino

Surveillance Manager

Maverick Gaming

Tukwila, WA

06.2021 - Current

Tracked employee attendance records for Surveillance Department staff members.
Assisted law enforcement agencies with criminal investigations related to casino activities.
Investigated customer complaints regarding improper conduct by staff members or guests.
Collaborated with IT department on software upgrades, system troubleshooting.
Reviewed incident reports submitted by surveillance officers for accuracy and completeness.
Responded promptly to emergency situations involving threats to public safety or property damage.
Advised management on best practices for preventing theft or fraud within the casino environment.
Conducted investigations into suspicious activity, interviewed witnesses, and collected evidence.
Analyzed surveillance footage to identify potential violations of laws or regulations.
Implemented new protocols for handling suspicious activities in accordance with regulatory requirements.
Monitored all areas of casino operations, including cash transactions and gaming activities.
Managed a team of surveillance officers, providing guidance, feedback, and direction as needed.
Participated in regular meetings with senior management to discuss current trends in casino security operations.
Developed strategies for detecting fraudulent behavior in the casino environment.
Provided technical support to surveillance staff regarding the use of video cameras, recording systems, and other equipment.
Coordinated with other departments to resolve issues impacting the safety and security of customers and employees.
Created detailed reports summarizing findings from investigations conducted by the Surveillance Department.
Maintained surveillance operations to ensure compliance with gaming regulations and company policies.
Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
Submitted highly detailed surveillance reports to professionals, carefully documenting all activity during shift.
Held routine and surprise drills to keep help security team members practice response plans.
Implemented new security protocols to prohibit trespassing and increase safety.
Investigated security breaches and took appropriate measures to minimize damage.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Coordinated with law enforcement and emergency responders during security incidents.
Monitored and authorized employee and guest access to guard against theft.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Recommended equipment and services to improve facility and network security.
Interviewed and hired security personnel with strong skill sets and expertise.
Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
Developed and implemented training procedures for newly hired personnel.
Managed staff schedules for shifts and events to minimize overtime costs.