Earl Williams
Riverside,CA
Summary
Technical Director highly effective at liaising between departments to provide expert technical advice for all areas of operations. Industrious and forward-thinking professional. Confident advocate for junior staff members. Enthusiastic about use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Property Claims Technical Director
CSE Insurance
05.2019 - Current
- Led and developed teams and managed diverse personnel across varying levels of technical expertise.
- Assessed expected technical challenges and developed proactive solutions.
- Developed suggestions for technical process improvements to optimize resources.
- Monitored execution of claims practices for quality and compliance with standards.
- Collaborated with leadership staff to determine appropriate budgets.
- Executed on senior leadership's long-term and mid-term virtual technology development goals.
- Created internal product development roadmaps for technological solutions in the property adjusting area .
- Maintained authoritative knowledge through continued education and ongoing training.
- Enhanced and reconstructed computer systems to increase efficiency.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Refined best practices documentation for use in new personnel onboarding processes.
- Collaborated with IT department staff to enhance network-based technologies.
Licensed Insurance Sales Consultant
Farmers Insurance (Schwertfeger Insurance Agency)
07.2017 - 02.2018
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals using consultative selling techniques.
Property Claims Divisional Manager
Mercury Insurance Co
02.2003 - 09.2017
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
Regional Claims Manager
Fireman's Fund Insurance Company
04.2002 - 02.2015
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
General Adjuster
Travelers Insurance
02.1987 - 03.2000
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Verified insurance claims and determined fair amount for settlement.
Education
Associate of Arts - Accounting
Chaffey College
Rancho Cucamonga, CA06.1977
Various Education Classes
On LineProperty Claim Law Associate - Insurance
American Educational Institute Inc
Various04.1997
Skills
- Production Improvements
- Development Pipeline Oversight
- Disaster Recovery
- Implementation Planning
- Change Management
- Technical Guidance
- Best Practice Design
Certification
- California Property & Casualty Producer License (OL84686) Active
Timeline
Property Claims Technical Director
CSE Insurance
05.2019 - Current
Licensed Insurance Sales Consultant
Farmers Insurance (Schwertfeger Insurance Agency)
07.2017 - 02.2018
Property Claims Divisional Manager
Mercury Insurance Co
02.2003 - 09.2017
Regional Claims Manager
Fireman's Fund Insurance Company
04.2002 - 02.2015
General Adjuster
Travelers Insurance
02.1987 - 03.2000
Associate of Arts - Accounting
Chaffey College
Various Education Classes
Property Claim Law Associate - Insurance
American Educational Institute Inc
- California Property & Casualty Producer License (OL84686) Active
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