Earlawn Adkinson
Houston,TX
Summary
Military Veteran with 20 years of proven experience developed within a dynamic, fast - paced environment. I possess a comprehensive background in career counseling, curriculum development, operations management, career development, human resource management, physical security and training derived from conducting domestic and global operations on various US platforms in multiple regions of the world.
Overview
2025
2025
years of professional experience
Work History
Ramp Service Agent
G2 Secured Staff
10.2024 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Connected electrical power unit and hoses to aircraft, replenished aircraft water supply and performed lavatory service.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Case Manager
Catholic Charities of Dallas
05.2024 - 10.2024
- Developed and conducted process steps for clients’ new to the United States, including identification and benefits needed to establish themselves in the country
- Provided housing assistance, and referrals for medical health care and other unmet social service needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Delivery Driver
Sphinx Delivery Services (FedEx)
10.2023 - 05.2024
- Safely transported consignments to the respective destinations and handled the company delivery vehicle efficiently
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
- Completed on-time deliveries by choosing best and most efficient routes.
Caseworker
Texas Department of Family Protective Services (CPS)
03.2023 - 10.2023
- Provided time limited in-home services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintains contact with parents and children to achieve treatment goals
- Assessed child safety and developed plans to protect the child as appropriate
- Interacted with families using interview techniques and rapport building to assess family structure and needs
- Monitored case progress for timely completion and compliance with applicable regulations.
Delivery Driver
Contracted Delivery Services (FedEx)
10.2022 - 03.2023
- Safely transported the consignments to the respective destinations and handled the company delivery vehicle efficiently
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Maintained complete and appropriate records regarding the dispatches made and invoices generated
- Monitored the stock present in the inventory and communicated with the customers in a professional manner
- Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
Juvenile Detention Officer
Texas Juvenile Justice Department
06.2022 - 10.2022
- Supervised daily activities and behavior of juveniles in the facility and monitored living conditions ensuring clean and safe environment for juveniles
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Monitored youth interaction, observed youth on suicide watch, intercedes in verbal or physical confrontations, and maintained authority and youth compliance with established procedures
- Assessed youth medical, emotional, and wellness and reported any change in this status to appropriate staff
- Prepared behavior and incident reports on detained juveniles, including documentation of module checks, daily activities, and misconduct.
- Conducted physical searches, pat downs, disrobing of suicidal youth and supervise showers of juveniles who are residents of the facility and/or provided sole supervision of residents during these activities.
Detention Services Officer
Dallas County Sheriff’s Department
05.2021 - 04.2022
- Supervised the daily activities of over 500 inmates, ensuring there are no contraband and enforcing the rules of the detention center
- Monitored residents for medical and wellness issues, informing supervisory and medical staff
- Inspected the facility regularly for security breaches, contraband, and unsanitary conditions
- This included doing pat downs and searching cell blocks within specified regulations
- Wrote daily reports and maintained a daily log detailing inmate behavior and other note-worthy activity
- Monitor residents who may have special risk or security status by enforcing rules and regulations
- Trained and prepared to handle emergencies such as altercations, fires and evacuations that is dealt with in a calmly matter by following policy and procedures
- Report and document any disruptive or disturbing behavior that may violate the facilities protocol
- Transport residents to and from scheduled activities, medical and educational group leaders
- Transcribed and typed official correspondence, including incident reports, property release forms, inventory lists, environmental checklist
- Assessed environment daily through environmental rounds for potentially hazardous conditions and reported noted concerns to supervisor immediately
Soldier and Family Readiness Specialist
Texas Military Department
09.2020 - 05.2021
- Perform complex (journey-level) administrative and technical assistance work in order to support case management operations
- Coordinate with command units to establish Family Readiness goals and objectives; assisting in developing Family Readiness guidelines, procedures, and policies; assisting in developing schedules, priorities, and standards for achieving program goals
- Evaluate program activities for unit command and civilian volunteers to ensure protocols and guidelines
- Develop reports required by Lead Soldier & Family Readiness Specialist., command, state level and National Guard Bureau
- Conduct case management for regional veterans, active duty, national guardsmen and their families ensuring each meet readiness standards and are aware of assistance in the community available to them for various life changing hardships
- Input, update, and derive spreadsheets and or reports from a national database ensuring accuracy
- Contact assigned family members of deployed national guardsmen ensuring concerns are provided for in a timely manner while providing information essential for family readiness
- Work under general supervision, with moderate latitude for the use of initiative and independent judgment
Police Dispatcher
VA Medical Center
08.2019 - 09.2020
- Prioritized calls and dispatched appropriate VA police units and other agencies (Including local Police, Fire, and EMS)
- Coordinated with local agencies via phone to accommodate for emergencies on VA premises
- Reviewed security footage of crimes and relayed inform to field units
- Accessed and entered sensitive data in local/state/national databases
- Performed record checks and organized resulting information for distribution them to the appropriate parties
- Questioned callers to determine their locations and the nature of their problems in order to determine response needed
Military Career Services Specialist
MyComputerCareer
08.2018 - 03.2019
- Utilized recruiting, marketing, and interpersonal engagement skills to engage transitioning military and develop interest in pursuit of commitment to attending school
- Conduct interesting exciting, and engaging workshops to groups of potential military students on various Career Services topics
- Assist transitioning military personnel and veterans with career and employment search through resume development, job search skill training, and interview technique improvement
Lead Case Manager / Employment Specialist
Texas Center Point
10.2017 - 03.2018
- Assisted with and developed clients' Individual Employment Plans leading towards gained and retained employment
- Assessed and resolved client concerns using Motivational Interviewing techniques
- Provided housing assistance and referrals for mental health care and other unmet social service needs
- Recruited community professionals to provide pro bono monthly education programs on trauma treatment, financial management, and parenting skills
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
Electronics Sales Associate
Wal-Mart
02.2017 - 10.2017
- Maintained strict customer service expectations, accommodating customers with consultation throughout process of electronics sales
- Addressed customer inquiries on electronic products and maintained up-to-date product knowledge to persuade the sale of an electronic item(s)
- Consistently earned top recognition for handling difficult customer situations, as well as overall department customer ratings
- Maintained all sales and inventory records accurately, resulting in highly consistent department profits and inventory control
Career Advisor / Case Manager
United States Navy
11.1996 - 11.2016
- Conducted career development interviews and evaluations for 8K senior and junior personnel annually to assess employee skills and abilities
- Develop a career plan which included relevant performance goals to assist the customers in achieving the career objectives resulting in resulted in employee promotions, above average evaluations and transition readiness at various career stages
- Supervised, trained, and mentored 195 subordinate counselors in interview, instruction, and program management skills required on proper use of policy and procedure via webinars and publication reviews
- Liaised with Department of Labor representatives to develop employment referrals
- Conducted follow ups with customers, tracked progress and updated PeopleSoft databases as required
Electronics Technician
United States Navy
11.1996 - 11.2016
- Analyzed problems and maintained proper operation of unit ground communication equipment assets resulting minimal down time and quick turnaround of equipment back to the owning sections
- Extensive experience in AC/DC Electrical Theory and operation, as well as troubleshooting and repairing electrical circuits down to component level using schematics or approved procedures
- Analyzed problems and repaired all unit electronic equipment including resulting in 99% system uptime
- Interpreted test information in the form of test work requests, manufacturing procedures, drawings, schematics and instructions from engineers and supervisors
- Secret clearance level provided and sustained for entirety of enlistment
- Developed and implemented effective tracking and monitoring systems to significantly enhance overall production efficiency and reduce operating costs
- Supervised and trained personnel in the troubleshooting and repairing of Physical/Mechanical equipment while meeting a demanding production schedule
- Maintain cable systems within a US submarine by installing, repairing, programming, and upgrading cable infrastructure
Emergency Response Dispatcher
United States Navy
03.1997 - 11.2008
- Monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients, which included military installation and off campus residents, to relay information and collect data
- Updated system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field
- Dispatched emergency services as required, such as local / military Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose
- Became first point of contact for emergency calls, some which require interpersonal skills to calm down customers in distress
Security Force Guard
United States Navy
- Monitored facility and property doors, windows, gates, docks, etc
- In person and/or through security alarm system and video surveillance
- Performed security patrols of designated areas on foot
- Investigated and prepared reports on accidents, incidents and suspicious activities daily
- Conducted routine surveillance; performed high risk security patrols, protocol and contingency operations
Education
Bachelor of Arts - Education in Curriculum Development
Ashford University
05.2008
Skills
- Non-judgmental approach
- Recordkeeping / Documentation
- Interpersonal Skills
- Conflict resolution
- Career assessment
- Customer service
- Time management skills
- Analytical thinking
- Organization / Planning
- Information Confidentiality
- Computer Database/ Clerical
- Valid Driver's license
- Case management
- Ramp service
- Public safety awareness
Timeline
Ramp Service Agent
G2 Secured Staff
10.2024 - Current
Case Manager
Catholic Charities of Dallas
05.2024 - 10.2024
Delivery Driver
Sphinx Delivery Services (FedEx)
10.2023 - 05.2024
Caseworker
Texas Department of Family Protective Services (CPS)
03.2023 - 10.2023
Delivery Driver
Contracted Delivery Services (FedEx)
10.2022 - 03.2023
Juvenile Detention Officer
Texas Juvenile Justice Department
06.2022 - 10.2022
Detention Services Officer
Dallas County Sheriff’s Department
05.2021 - 04.2022
Soldier and Family Readiness Specialist
Texas Military Department
09.2020 - 05.2021
Police Dispatcher
VA Medical Center
08.2019 - 09.2020
Military Career Services Specialist
MyComputerCareer
08.2018 - 03.2019
Lead Case Manager / Employment Specialist
Texas Center Point
10.2017 - 03.2018
Electronics Sales Associate
Wal-Mart
02.2017 - 10.2017
Emergency Response Dispatcher
United States Navy
03.1997 - 11.2008
Career Advisor / Case Manager
United States Navy
11.1996 - 11.2016
Electronics Technician
United States Navy
11.1996 - 11.2016
Security Force Guard
United States Navy
Bachelor of Arts - Education in Curriculum Development
Ashford University
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