Earle Riley
Portland,OR
Summary
Dynamic leader with a proven track record at Beaches Restaurant, excelling in customer relationship management and team leadership. Mastered health and safety regulations, enhancing customer satisfaction and operational efficiency. Recognized for innovative sales strategies, achieving top regional rankings. Expert in conflict resolution and project management, driving team success and business growth.
Overview
21
21
years of professional experience
Work History
Manager
Beaches Restaurant
05.2022 - Current
- Effectively managing employees while overseeing daily operations.
- Maintain health, safety and food compliance at all times.
- Always ensures customer satisfaction with aspects of the restaurant and dining experience.
- Accomplished multiple tasks within established timeframes.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Shari’s Café & Pies
04.2020 - 05.2022
- Place fiscal orders, scheduling, running and managing the floor and back of the house.
- Maintaining health food and safety compliance.
- Hired new works and managed scheduling.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Operations Manager
All Pro Expediting
01.2004 - 03.2020
- Handled accounts making sure they were taken care of.
- Oversee drivers that handles accounts and managed workers.
- Made sure everyone got to their required destinations in a timely manner.
- I was also responsible for finding new accounts and workers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Prepared staff work schedules and assigned team members to specific duties.
Customer Service
Bob’s Red Mill
07.2015 - 08.2019
- Monitor store to ensure optimal guest experiences.
- Answer questions about menu selections and make recommendations when requested.
- Appropriately suggest additional items to customers to increase restaurant sales.
- Consistently adhere to quality expectations and standards.
- Deliver exceptional, friendly and fast service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted customers and provided customer service assistance.
- Developed and implemented customer service standards to ensure quality customer service.
- Resolved escalated customer service issues as needed.
- Greeted clients and provided exceptional customer service.
Server/ Bartender
Lil Cooperstown
08.2012 - 07.2015
- Maintain clean and professional upscale appearance.
- Make a constant effort to become familiar with regular customers and how to best meet their needs.
- Proven unmatched customer service, creating repeated clientele
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Sales Consultant
AT&T
06.2013 - 07.2014
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintaining Sales goals, consistently placing in top regional rankings
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Server/ Bartender
Romano’s Macaroni Grill
04.2009 - 10.2012
- Maintain clean and professional upscale appearance.
- Make a constant effort to become familiar with regular customers and how to meet their needs.
- Receive payments via Credit Card, cash, or Travelers Checks and responsible for handling bank.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
Skills
- Health and Safety Regulations
- Customer Relationship Management
- Team Leadership
- Manage Contracts
- Quality Standards
- Project Management
- Verbal and Written Communication
- Sales Strategies
- Policy implementation
- Networking strategies
- Customer relationship management (CRM)
- Sales techniques
- Verbal and written communication
- Expectation setting
- Strategic planning
- Time management
- Expense tracking
- Cross-functional team management
- Project planning
- Partnership development
- Cross-functional teamwork
- Conflict resolution
- Employee onboarding
- Complex Problem-solving
- Competitor research
- Disciplinary techniques
- Clear communication
- Recruiting and interviewing
- Resource allocation
- Sales management
- Coaching and mentoring
- Business planning
- Product management
Restruant Consulting Business
I have been working outside of my paid employment with my own company that I created. This is a consulting company that gives ideas, feedback and support to local restaurants in order to help them increase business or re-establish themselves after covid. While there has not been a large call for this in my area, I have picked up a lot of knowledge and ability to be able to build a bridge between consumer needs and restaurants success.
Timeline
Manager
Beaches Restaurant
05.2022 - Current
Assistant Manager
Shari’s Café & Pies
04.2020 - 05.2022
Customer Service
Bob’s Red Mill
07.2015 - 08.2019
Sales Consultant
AT&T
06.2013 - 07.2014
Server/ Bartender
Lil Cooperstown
08.2012 - 07.2015
Server/ Bartender
Romano’s Macaroni Grill
04.2009 - 10.2012
Operations Manager
All Pro Expediting
01.2004 - 03.2020
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