Earleen Johnson
Mesa,AZ
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
I designed and implemented a customer service skills course to my peers and superiors. Empathetic Customer Service Advocate known for high productivity and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening, problem-solving, and adaptability to ensure positive outcomes in customer interactions.
Worked closely with Administration and providers to ensure the best patient experience in all positions.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Household Manager
Johnson Residence
Mesa, AZ
01.1991 - 01.2024
- Successfully raised four children
- Chauffer
- Events Coordinator
- Medical Triage
- Records Keeper
- Vehicle Maintenance
- Chef
Assistant Store Manager
Kum & Go Convenience Stores
Hettinger, ND
07.2014 - 03.2015
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coached and developed store associates through formal and informal interactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Senior Financial Counselor
Valley Oncology AKA Ironwood Cancer Centers
Mesa, AZ
05.2003 - 03.2005
- Greeted New patients to the practice after verifying insurance and benefits.
- Calculated cost of treatment using ICD 9 and CPT codes, then counseled patient on insurance options and payment options.
- Assessed expenses of care to ease patients' financial challenges.
- Helped with any social issues patients face- i.e., dog grooming, housekeeping, support systems.
- If necessary, worked with pharmaceutical reps to obtain free or discounted meds for the patient.
- Worked closely with physicians and administration to guarantee that the patients costs were complete and accurate per physician orders.
Senior Patient Financial Representative
Banner Health
Mesa, AZ
05.1999 - 05.2003
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Contacted insurance companies to check status of claim payments.
- Responded to incoming calls from patients related to their bills and and or accounts in a timely manner.
- Generated monthly statements for patient accounts and sent out via mail or email.
- Collaborated with internal teams such as clinical staff, customer service representatives, and collections department when necessary.
- Received payments and posted amounts to customer accounts.
- Oversaw four collectors - training, development, and margins
- Maintained positive relationships with outside collection agencies
- Turned accounts to collections after exhausting all efforts, including charity applications.
- Department Safety Coordinator and HIPAA educator.
Education
GED -
Gateway Technical College
Elkhorn10-2009
Some College (No Degree) - Customer Service Certificate
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSome College (No Degree) - Community Psychology
Southern New Hampshire University
Hooksett, NHObjective- Remote Position
- To accept a fabulous job offer for remote work with the opportunity to make a difference for the company and the clients.
Affiliations
- I love photography and snap as much as I am able.
- I like to fish.
- I enjoy helping others.
Accomplishments
- Customer Service Expert
- Quick learner and typist
Certification
- Obtained a certification in Customer Service Skills to which I taught my peers and superiors.
Languages
English
Professional
German
Limited
Spanish
Elementary
References
References available upon request.
Timeline
Assistant Store Manager
Kum & Go Convenience Stores
07.2014 - 03.2015
Senior Financial Counselor
Valley Oncology AKA Ironwood Cancer Centers
05.2003 - 03.2005
Senior Patient Financial Representative
Banner Health
05.1999 - 05.2003
Household Manager
Johnson Residence
01.1991 - 01.2024
GED -
Gateway Technical College
Some College (No Degree) - Customer Service Certificate
Maricopa Community Colleges, Rio Salado Community College
Some College (No Degree) - Community Psychology
Southern New Hampshire University
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