Earleisha Downes
Decatur,GA
Summary
Dedicated administrative professional and Customer Service with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Patient Access Coordinator (Hybrid)
Brightside Medical And Counseling
02.2021 - Current
- Provided administrative support to healthcare staff
- Performed all front desk duties, including patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected, verify and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with OSHA, HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Managed over 50 patients calls per day.
Shift Supervisor
Starbucks
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies.
Program Retention Representative
Nurtisystem
04.2018 - 01.2021
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Account Manager (Retention)
Comcast Business Call Center
05.2016 - 01.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Communicated with approximately [40-50] clients daily to understand needs and explain product value.
- Evaluated customers' potential needs to make appropriate recommendations.
Administrative Assistant
Symphony Square
06.2013 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Maintained and updated residents records for accurate, current medical histories.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Arts - Food And Nutrition
Arizona State University
Tempe, AZ03.2025
Associate of Arts - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA05.2015
Skills
- Patient Scheduling and Registration
- Proficient in Healthcare Management Software
- Insurance Verification and Billing
- Multi-line phone/tablet
- Conflict Resolution
- Medical Terminology Knowledge
- POS Systems Expert
- Call Center Operations
- CMR and database management
- Phreesia
- Excellent Communication and Interpersonal Skills
- Great Organization and Skills
Timeline
Shift Supervisor
Starbucks
03.2022 - Current
Patient Access Coordinator (Hybrid)
Brightside Medical And Counseling
02.2021 - Current
Program Retention Representative
Nurtisystem
04.2018 - 01.2021
Customer Account Manager (Retention)
Comcast Business Call Center
05.2016 - 01.2018
Administrative Assistant
Symphony Square
06.2013 - 03.2017
Bachelor of Arts - Food And Nutrition
Arizona State University
Associate of Arts - Business Administration And Management
Community College of Philadelphia
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