Summary
Overview
Work History
Education
Timeline
Generic

Earlene Carter Sanchez

Terrytown,LA

Summary

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

14
14
years of professional experience

Work History

Department Manager

McDonald's
01.2023 - 09.2024
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Food Technician

Haynes Academy for Advanced Studies
09.2021 - 09.2024
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Learned other teammates' work tasks to train as backup.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Monitored food quality and freshness throughout day.
  • Cleaned and organized kitchen, dining and service areas.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Adjusted food preparation methods in accordance with customer requests.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Trainer

Chic-Fil-A
09.2020 - 10.2022
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Food Technician

It Takes a Village Academy
09.2021 - 09.2022
  • Ensured adherence to strict hygiene standards throughout the entire food production process by performing routine inspections and audits of facilities and equipment.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Developed and delivered training on quality assurance procedures and production operations.
  • Completed basic and in-depth tests of [Type] and [Type] products to check chemical structure and compliance with regulations.

Shift Manager

McDonald’s
08.2012 - 03.2019
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cultivated professional working relationships with peers and supervisors.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Food Service Worker

Our Lady of Perpetual Help School
09.2010 - 06.2017
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Adjusted food preparation methods in accordance with customer requests.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

GED -

West Jefferson High School
2200 8th Street, Harvey , La 70058
05-1988

Timeline

Department Manager

McDonald's
01.2023 - 09.2024

Food Technician

Haynes Academy for Advanced Studies
09.2021 - 09.2024

Food Technician

It Takes a Village Academy
09.2021 - 09.2022

Trainer

Chic-Fil-A
09.2020 - 10.2022

Shift Manager

McDonald’s
08.2012 - 03.2019

Food Service Worker

Our Lady of Perpetual Help School
09.2010 - 06.2017

GED -

West Jefferson High School

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Earlene Carter Sanchez