Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Earlene Hall

Greensboro,United States

Summary

Experienced Operations Manager with a successful track record in the hospitality, manufacturing, and entertainment industries. Adept at optimizing operations, fostering teamwork, conflict resolution, and enhancing customer satisfaction through effective collaboration across departments, strong customer and employee relationships, and the implementation of efficient company systems. Dedicated to assembling high-performing teams and motivating them to achieve organizational and individual objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Consultant

Hall Enterprises
03.2022 - Current
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.

Operations Manager

LFB Plasma/ ImmunoTek Bio Center
07.2021 - 03.2024
  • Led, and managed a team of 25 employees
  • Increased donations to 40% in Q4 of 2023
  • Decreased Throughput times in 2023 by 25%
  • Surpassed weekly and monthly production goals of units collected, labor hours, error rates (KPIs)
  • Trained and coached team members on FDA requirements, following SOPs and using proper PPE for safety measures
  • Conducted venipunctures and other vital reading procedures.
  • Tracks collected specimens by initialing, dating and noting times of collection and proper storage of collections and samples held in a closely monitored climate controlled freezer.
  • Steadily increasing profit by streamlining operations.
  • Review operations reports to understand numbers and trends.

Operations Manager/ Beverage Director

Ruth's Chris Steak House
12.2014 - 04.2021
  • Led and trained 40 food and beverage service personnel in FOH and BOH keeping food and alcohol compliance and upholding company standards.
  • Increased revenue from $2.9 million annually to $4.7 million within 4 years.
  • Maintained beverage cost under 24%.
  • Food Costs of 31% or lower.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Inventoried and purchased adequate quantities of food, beverages, equipment and supplies.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections and forecasting sales, finances and budget by going over P&L reports and COGs.
  • Developed tens of team members who earned promotions including roles in management

Operations Manager

GrandLuxe/Movie Tavern/Southern Theaters
06.2012 - 12.2014
  • Led a team of 45 employees to open and close box office, concessions, kitchen, and count room in an 18 movie house theater.
  • Generated over $6.4 million in revenue annually
  • Decreased COGs by 3.3% in 2014
  • Reduced labor costs by 5.1% in 2013 and 7.4% in 2014
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Participated in annual audits and the preparation for passing every audit.
  • Planned 4 community events per year and delegated personnel in critical roles.
  • Led improvement and safety committee to keep facility in code and passing inspections including regular maintenance on projectors, screens, kitchen equipment and POS equipment.

Education

Bachelor of Arts - Liberal Studies And Applied Cultural Thought

North Carolina A & T State University
Greensboro, NC
12.2022

Associate Of Applied Arts - General Studies And Massage Therapy

Guilford Technical Community College
Jamestown, NC
06.2009

Skills

  • Budgeting and forecasting
  • Employee relations and retention
  • Operations management
  • Business administration
  • P&L, COGs, KPIs, SOP management
  • Performance evaluations
  • Purchasing and procurement
  • Complex problem analysis
  • Cost reduction strategies
  • Hiring, training, Onboarding
  • Effective Communication

Certification

  • Business and Entrepreneurship Training - 2021
  • OSHA 2022 and 2023

Timeline

Consultant

Hall Enterprises
03.2022 - Current

Operations Manager

LFB Plasma/ ImmunoTek Bio Center
07.2021 - 03.2024

Operations Manager/ Beverage Director

Ruth's Chris Steak House
12.2014 - 04.2021

Operations Manager

GrandLuxe/Movie Tavern/Southern Theaters
06.2012 - 12.2014

Associate Of Applied Arts - General Studies And Massage Therapy

Guilford Technical Community College

Bachelor of Arts - Liberal Studies And Applied Cultural Thought

North Carolina A & T State University

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Earlene Hall