Summary
Overview
Work History
Education
Skills
Timeline
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Earlene Miller

Concord,NC

Summary

With over 20 years of experience in residential and commercial interior design, I am passionate about transforming spaces with creativity, functionality, and a deep understanding of client needs. As both a designer and business owner, I bring expertise in design principles, project management, team leadership, and strategic planning. My entrepreneurial spirit has empowered me to not only grow my own successful design business but also effectively manage every aspect of the business, ensuring exceptional client satisfaction and high-quality results. Skilled in organization, innovation, and forward-thinking design solutions, I am proficient in space planning, color theory, sustainable design, client relations, budget management, and marketing strategies.

Overview

10
10
years of professional experience

Work History

Show Room Designer

Purple Picket Furniture, Inc
01.2001 - 01.2006
  • Manage team of six warehouse workers (schedules, behavior, stocking floor with new inventory, shipping, receiving, monitored inventory control, merchandise pricing and floor design)
  • In Home consultations to clients and customers on latest designs/colors
  • Design and create Purple Picket original furniture pieces
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Track all inventory and ordering of new merchandise

Operational Coordinator

Sykes Enterprises, Inc
01.2000 - 01.2001
  • Manage team of 20 techs and customer service representatives within a 24/7 call center
  • Trouble shooting (customers and technicians), special projects, quality assurance, report preparation, personnel scheduling and training
  • Conducted application-training presentations for groups of 2-12
  • Developed a three-tiered call-routing procedure assigning resolution accountability to technicians based on expertise level
  • Provided online telephone/fax support to customers, end-users and first level technicians
  • Interacted well with customers to build connections and nurture relationships.
  • Technical resource: updating team members and supervisors on technology issues

Participant Data System (PDS) Coordinator

Employment Security Commission
01.1996 - 01.2000
  • Managed the technical support desk for PDS systems: troubleshooting, maintenance and repair. Operated diagnostic equip. to resolve problems.
  • Worked directly with in-house and LWIA system users (programmers) in analyzing, evaluating and resolving systems problems.
  • Maintained computer JCL, working with programming staff and user groups to ensure job completion.
    Monitored and reviewed system output to ensure effectiveness, user satisfaction and compliance with state guidelines.
  • Prepared employment statistical reports.

Education

Associate of Arts - Interior Design

Midlands Technical College
Columbia, SC
05-1997

Bachelor of Science - Computer Science

Benedict College
Columbia, SC
05-1996

Skills

  • Interior design
  • Space planning methodology
  • Commercial interior design
  • Color theory
  • Design concept development
  • Hand sketching
  • Effective project management
  • Budget management

Timeline

Show Room Designer

Purple Picket Furniture, Inc
01.2001 - 01.2006

Operational Coordinator

Sykes Enterprises, Inc
01.2000 - 01.2001

Participant Data System (PDS) Coordinator

Employment Security Commission
01.1996 - 01.2000

Associate of Arts - Interior Design

Midlands Technical College

Bachelor of Science - Computer Science

Benedict College

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Earlene Miller