Earlene otto

Eau Claire,Wisconsin

Summary

Dynamic and customer-focused professional with experience at Silly Bird Canteen, excelling in sales techniques and effective communication. Proven ability to enhance customer satisfaction through personalized service and teamwork, contributing to a positive atmosphere. Skilled in cash handling and multi-tasking, ensuring efficient operations in fast-paced environments.

Overview

years of professional experience

Work History

Barista

Silly Bird Canteen

03.2023 - 08.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Greeted Customers as they walked in.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

House Keeper

Best Western Northwoods Lodge

03.2022 - 08.2024

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Disposed of trash and recyclables each day to avoid waste buildup.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Pizza Maker

Pub 35

08.2021 - 02.2022

Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
Prepared raw materials for cooking by cutting vegetables and preparing dough.
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Education

High School Diploma -

Frederic High School

Frederic WI

05-2024

Associates of Business Administration - Business Management

Chippewa Valley Technical College

Eau Claire, WI

05-2026

Skills

Customer service
Cash handling
Team collaboration
Communication skills
Time management
Friendly and outgoing

Opening and closing duties
Cash register operation
Sales techniques
Effective communication
Multi-tasking strength

Timeline