Earlene A. Taylor

Complete Girlz, Inc. (Remote) Queens, NY

Director of Non-Profit Program Development 2016 - Present

● Manage organization resources, over-all operations and organizational structure

● Responsible for training volunteers and board members

● Responsible for public relations with media

● Monitor growth and productivity and driving profitability

● Responsible for business strategies and researching target market

● Responsible for entering all volunteer information google drive

• Performed administrative duties including but not limited to answering phones, filing documents, and coordinating office procedures
• Provided excellent customer service while maintaining a pleasant work environment
• Scheduled meetings and appointments, made office supply arrangements, and provided general administrative support to our employees
• Ensured that all items were invoiced and paid on time
• Provided advice and made recommendations on improvements on policies.

• Provided assistance and administrative support to employees and contractors
• Point of contact for customer inquiries; and routed calls to various departments
• Worked on special projects and handled other duties/ requests when needed
• Established a rapport with vendors in order to ensure high quality/timely goods and services
• Scanned various document and placed into files
• Communicate with co-workers, management and clients in a courteous and professional manner.

• Organized, confirmed and processed guest check-ins/ check-outs and adapted for any changes
• Secured payments, verified and adjusted billing via the Front Office System for Select & Extended Stay (FOSSE) system
• Provided guests with room and hotel information, directions, amenities and local interest
• Promptly and effectively handled guest complaints and special requests
• Answered switchboard with standards of proper telephone etiquette
• Ran daily reports, reviewed to see what needed to be communicated to the next shift’s staff
• Completed cashier and closing reports, and securely counted the bank at the end of each shift
• Verified data and corrected data when needed.

• Responsible for preparing sales presentations, provided administrative assistance to 2 Vice Presidents, 3 Directors, and Key Account Managers
• Processed Certified Management Accountants (CMA)s, expense reports, invoices and purchase card transactions
• Coordinated the new hire employee on boarding and exiting processes
• Kept organizational charts and phone lists while distributing mail and ordering office supplies
• Planning and coordinated travel arrangements