Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
Earlie Sinders

Earlie Sinders

Indianapolis,US

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Aid

First Horizon Home Health Care
01.2022 - Current
  • Care for elderly patients with dressing, bathing, cooking, light cleaning, changing pull-ups or diapers, etc
  • Right now it's with dementia and cancer patients.

Customer service

Arab pest control
04.2019 - 11.2019
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Answer customer calls inquiring about services and pricing
  • Route and maintain records of completed or I completed jobs done by technicians
  • Make out going calls to schedule customer services on time according to the package they purchased as well as make calls to renew a customers yearly service
  • Make sure certain schools and business get priority when a problem has occurred.

Manager

Indian Cuisine
04.2018 - 04.2019
  • Oversaw orders, set up buffet, scheduled large parties and banquets, planned catering
  • Set up new accounts and opened delivery with DoorDash
  • Designed new menus and business cards
  • Printed up flyers and constructed new ways to bring in business
  • Called in weekly food orders and maintained quality control and food rotation to maintain freshness of food served
  • Hired extra help for banquets and large parties when needed
  • Greeted customers, took orders and ran cash register
  • Closed out the register nightly and kept the books for payouts and balanced with money brought in each day
  • Trained all new employees on service and how to work the butcher shop as a back up when needed or for cuts needed for the restaurant.

Cleaner

Southwest Airlines
10.2017 - 03.2018

Owner Operator Taxi/Dispatcher/Office Manager

Airport taxi
09.2004 - 12.2016
  • Opened and operated my own taxi
  • Picked up customers at airport or specific destination and dropped off where needed
  • Follow all city rules and inspection according to all ordinances.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Provided on-the-job training to newly hired workers and team members.
  • Worked outside in all weather conditions.
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
  • Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
  • Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
  • Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
  • Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
  • Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
  • Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
  • Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
  • Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
  • Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
  • Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
  • Assisted in implementing new dispatch software systems, aiding in a seamless transition while minimizing downtime.
  • Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
  • Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
  • Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Received new orders, prepared documentation, and assigned personnel.

Dispatcher/Customer Service Repair Calls

Comcast Cablevision
08.1992 - 08.2002
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes
  • Arrange for necessary maintenance or repair work
  • Communicates with service techs and installers in the field
  • Monitored all areas for service interruptions and send maintenance technicians to resolve the issue
  • Code out all service calls in computer from service techs and installers
  • Routed calls for next day for installers and in-house technicians as well as the contractors as needed.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.
  • Provided customers with information on products and services.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

General Studies -

Kaplan University

General Studies -

Illinois College

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication
  • Organizational Skills
  • Multitasking Abilities

Certification

  • Area of certification Training - CPR

Timeline

Aid

First Horizon Home Health Care
01.2022 - Current

Customer service

Arab pest control
04.2019 - 11.2019

Manager

Indian Cuisine
04.2018 - 04.2019

Cleaner

Southwest Airlines
10.2017 - 03.2018

Owner Operator Taxi/Dispatcher/Office Manager

Airport taxi
09.2004 - 12.2016

Dispatcher/Customer Service Repair Calls

Comcast Cablevision
08.1992 - 08.2002

General Studies -

Kaplan University

General Studies -

Illinois College

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Earlie Sinders