Earline Bradshaw
Windsor,CT
Summary
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Services Architect
UKG
01.2024 - Current
- Service Sales Support regarding Global Delivery Services (GDS) to customers and GDS resources for service requests
- Create scopes and quotes for Statement of Work and Post live service request at any point in customer life cycle
- Gather required and guides customer through services needed and oversee quotes required as applicable
- Develop sound relationships with partners and customers; internal and external
Payroll & HRIS Technology Manager
Operations Inc.
01.2023 - 01.2024
- Support and provide strategic guidance to clients via Project management and account reviews; by setting deadlines, assigning responsibilities, monitoring progress and summarization of the tasks needed to complete the project
- Preparing reports for Sr
- Leaders along with coordinating meetings with3rd parties/vendors for a smooth, timely and flawless execution of a project
Executive Relationship Manager, Client Loyalty
ADP, LLC, Major Accounts
01.2010 - 01.2023
- Develop and enhance strategic and trusted partnerships with key decision-makers to drive client retention and improve loss prevention
- Perform strategic client account reviews for48 clients, reinforcing the ADP value proposition
- Collaborate with business partners to ensure seamless delivery of service
- 2022:98% retention base of $11M
- 20112012,20152021:100% retention base of $9M to $11M
Systems Consultant, Major Accounts
ADP, LLC
01.2005 - 01.2010
- Delivered technical assistance and support to sales district managers through in-depth analysis of client business challenges, gaps, and plans
- Collaborated with internal partners to ensure successful client kickoff and transition to implementation phase
- Researched and stay current with competitive intelligence, industry trends and third-party providers to advance client relationship
- 2010: Win ration41.94%;350K sale
- 2006: Class Excellence Award
- 2005: Presidents Club
Implementation Support Specialist
ADP, LLC
01.2003 - 01.2005
- Analyzed, developed and delivered a conversion strategy to the client implementation team
- Analyzed and implemented new operating procedures to improve productivity and sales revenue
- In role of mentor, supported and trained onboarded implementation consultants on new and existing products and solutions
- 2004: TOP Award Winner
- 2003:89% Implementation goal base $500K
- 2001:89% Implementation goal base $400K
- Maintained detailed documentation on each implementation project to ensure consistency across multiple similar assignments in the future.
Education
Bachelor of Arts (BA) - Organizational Studies
University of Hartford
West Hartford, CT05.2016
Associate of Science (AS) - Business Administration
Manchester Community College
Manchester, CT05.1995
Skills
- Salesforce, Siebel, Hot Spot, ADP Workforce Now HCM solution, Microsoft Office Suite (Word, Excel, PowerPoint, Access, OneNote), WebEx, BlueJeans
Certification
CPP & HRSP
Section name
Section name
Section name
ADDITIONAL RELEVANT EXPERIENCE
ADP, LLC: Implementation Consultant, Senior Client Service Representative, Accounting Group Leader
Training
- Preparing for Leadership
- ADP Workforce Now
- ADP Payroll, HR, Benefits and Time solutions
Timeline
Lead Services Architect
UKG
01.2024 - Current
Payroll & HRIS Technology Manager
Operations Inc.
01.2023 - 01.2024
Executive Relationship Manager, Client Loyalty
ADP, LLC, Major Accounts
01.2010 - 01.2023
Systems Consultant, Major Accounts
ADP, LLC
01.2005 - 01.2010
Implementation Support Specialist
ADP, LLC
01.2003 - 01.2005
CPP & HRSP
Bachelor of Arts (BA) - Organizational Studies
University of Hartford
Associate of Science (AS) - Business Administration
Manchester Community College
Similar Profiles
Jared McCrayJared McCray
Product Support Specialist at UKGProduct Support Specialist at UKG
Chris MatthewsChris Matthews
Lead Software Engineer at UKGLead Software Engineer at UKG
Aaron PerryAaron Perry
Tax Filing Coordinator II at UKGTax Filing Coordinator II at UKG