Love to travel Recently traveled on the Royal Caribbean Cruiseline to Alaska
Earline Lai
Summary
Friendly and enthusiastic Admin Assistant who consistently demonstrates a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent support throughout the day. Constantly presents the willingness to help as needed and carries a “can do” attitude.
Overview
26
26
years of professional experience
Work History
Admin Assistant to the Property Manager
Lifehouse Realty
09.2021 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Admin Assistant / Customer Service Support
Radiance Wealth Services
11.2017 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Assistant
Haseko HomeLoans
12.2012 - 09.2016
- Responsible for supporting the origination efforts and performing designated processing functions for the respective Mortgage Loan Manager and Mortgage Loan Officers.
Archivist
Hawai'i Maoli
06.2011 - 11.2012
- Image historic photos, newspaper articles, event articles from several Hawaiian Civic Clubs on Oahu
- Categorize them into a database to archive and to preserve them for future viewing.
Customer Service Representative
FISERV
03.1998 - 06.2011
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customer's questions regarding products, prices and availability.
Education
University of Phoenix
Honolulu, HIHigh School Diploma -
Kamehameha
Honolulu, HI01.1970
Skills
- People-oriented
- Detail-oriented
- Dedicated team player
- Superior organizational skills
- Self-motivated
- Positive and friendly
- Exceptional time management skills
- Excellent work ethic
- File Organization
- Microsoft Outlook
- Administrative Support
Affiliations
- Word of Life Christian Center, Honolulu, HI
- Notary Public State of Hawai'i License expires 08/20/2025
Work Preference
Work Type
Part TimeImportant To Me
Work-life balanceFlexible work hours4-day work weekPaid time offPaid sick leaveInterests
Love Gospel Music, Chris Tomlin, Phil Wickham, Clint Brown
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Admin Assistant to the Property Manager
Lifehouse Realty
09.2021 - 08.2024
Admin Assistant / Customer Service Support
Radiance Wealth Services
11.2017 - 07.2021
Sales Assistant
Haseko HomeLoans
12.2012 - 09.2016
Archivist
Hawai'i Maoli
06.2011 - 11.2012
Customer Service Representative
FISERV
03.1998 - 06.2011
University of Phoenix
High School Diploma -
Kamehameha
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