Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Earline Moye

Warner Robins,GA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Manager

United Cerebral Palsy Of Macon
06.2023 - Current
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Interacted with customers and clients to identify business needs and requirements.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Medical Scheduler /Front Desk Medical Receptionist

Angels on Call
05.2021 - 12.2021
  • Dedicated health advocate and experience with Clear Care and Epic software packages delivering exceptional client experience
  • Consistently monitored float log and ensured all clients were scheduled with caregiver to avoid interruption in care
  • Referred and screened patients to make best use of resources, triage staff, and serve community members
  • Completed clerical duties and tasks for clinic administration
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Placed new supply orders, managed inventory, and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Answered phone calls and messages for physician emergency medical facility, scheduling appointments, and handling patient inquiries.30

Community Service Coordinator

United Health Care
05.2019 - 04.2021
  • Facilitates awareness of social needs within each community and consulted and collaborated with community member
  • Ensure high-quality service standards and consistently monitor agency, community, and client needs
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Advocated for social and community service programs to increase awareness and funding.

Authorization Representative

P A Health & Wellness
11.2018 - 04.2019
  • Communicated required insurance information in person and by telephone to patients, physician offices, third-party payers, and agencies
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided.
  • Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance. Demonstrated adaptability by quickly learning new systems that were introduced.
  • Provided exceptional customer service by answering challenging questions.
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided.
  • Received patient type change notification and took action necessary to meet third-party payer care and coverage guidelines
  • Researched missing or inaccurate information to establish insurance eligibility and patient liabilities
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Consistently provided prompt follow-up on pending authorizations, ensuring minimal delay in receiving essential medical services.
  • Updated client accounts with new information and verified data for informed credit approvals.

Unit Secretary

St. Clair Hospital
08.2017 - 11.2018
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Transcribed doctors' medication orders, lab test
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed patient bills and payments, double-checking information for accuracy.
  • Registered and verified patient records before triage.
  • Processed medical insurance claims and payments. Maintained rapport with physicians, nurses,with other healthcare personnel.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Counselor

Life Spire
10.2016 - 07.2017
  • Guided clients in developing skills and strategies for dealing with problems
  • Developed and expanded referral system of service providers to assist clients in attaining services
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Participated in ongoing professional development training to remain current.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Acted as a client advocate to coordinate required services or resolve emergency problems in crises.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Acted team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.

Education

Master's Certification in Human Resource Management -

DeVry College
Doline, LA
02.2024

Bachelor's Degree Science - Human Services

New England College
New Hampton, NH
01.2023

Associate of Applied Science - Business

Plaza College
Forest Hills, NY
06.2014

Skills

  • Confidentiality requirements
  • Daily Timekeeping
  • Medical Records Management
  • Verbal and Written Communication
  • Insurance Knowledge
  • Patient data confidentiality
  • Patient Database Updates
  • Medical Billing Knowledge
  • Organizational Performance
  • Staff Development
  • Profitability Optimization
  • Hiring and Training

Certification

  • Medical Billing and Coding (New Life Business Intuition)
  • CPR/AED & Bloodborne Pathogens (National Health & Safety Association)
  • Approved Medication Administration Personnel (AMAP) (Human First)
  • Home Health Aide Partner and Care Hospice

Timeline

Program Manager

United Cerebral Palsy Of Macon
06.2023 - Current

Medical Scheduler /Front Desk Medical Receptionist

Angels on Call
05.2021 - 12.2021

Community Service Coordinator

United Health Care
05.2019 - 04.2021

Authorization Representative

P A Health & Wellness
11.2018 - 04.2019

Unit Secretary

St. Clair Hospital
08.2017 - 11.2018

Counselor

Life Spire
10.2016 - 07.2017

Master's Certification in Human Resource Management -

DeVry College

Bachelor's Degree Science - Human Services

New England College

Associate of Applied Science - Business

Plaza College

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Earline Moye