Earline Wright
Nederland,TX
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
43
43
years of professional experience
Work History
Office Manager
Advannova, Inc.
10.2022 - 01.2025
- Responsible for daily office operations.
- Inventory management for Point-of-Sale hardware and office supplies.
- Creation and maintenance of daily operations Excel spreadsheets: Inventory, RMA tracking, Shipping and Receiving, Purchasing, FedEx Billing, and Merchant Service Reviews.
- RMA generation and tracking.
- Shipping and Receiving.
- Communicating with vendors for the order of Point-of-Sale hardware and proper programming for credit card machines.
Appliance Service Manager
Bubba's Air Conditioning and Appliance Service
03.2015 - 10.2022
- Managed approximately 30 service calls per day and scheduled service for appliance technician.
- Troubleshoot customer appliance problems and recommend solutions.
- Create and maintain extensive dispatch calendar in Excel.
- Dispatch and provide optimal service route for technician.
- Review tickets and assist technician in parts orders utilizing drawings and spec sheets.
- Call and confirm service with customer daily and maintain contact until service completion.
- Work with vendors to achieve optimal pricing and shipping costs.
- Order and receive parts.
- Return ship unneeded parts.
- Track, control, and return Core parts for credit.
- Assist Parts Manager in maintaining inventory levels and correct stock counts and shrinkage through inventory audits.
- Work Parts Counter assisting customers as needed on a daily basis.
- Perform billing and collections.
- Post payments and reconcile daily credit card batch.
- Create daily deposits.
- Assisted HVAC Dispatcher in answering service calls, dispatching technicians, and maintaining customer contact regarding service calls.
Special Event Coordinator
Beau Rêve Fine Dining
03.2012 - 12.2014
- Answered phones, customer service, created and maintained files, created website and Facebook page.
- Sales: met with customers, presented event packages, and toured facility.
- Scheduled events, received deposits, planned, set-up, and executed all Special Events.
- Organized and implemented Special Events with as many as 300 guests.
- Assisted in delivery, set-up, and serving for off-site catering events.
- Decorated facilities for holidays, weddings, and receptions, etc.
- Researched history of building and provided tours to guests.
- Performed additional multiple roles: Hostess, Waitress, bartender, assist in kitchen, cleaning facility, and grounds maintenance.
Administrative Office Assistant
TechCorr USA Management, LLC
01.2010 - 11.2011
- Answered phones and maintained customer and vendor files.
- Scanned and emailed customer invoices weekly.
- Created extensive Excel spreadsheets for General Manager for revenue/cost reporting, fleet maintenance, fuel tracking, and registrations/inspections, equipment and material usage, vacation accrual, and in-plant man hours.
- Coordinated technician safety training for ten technicians.
Secretary / Dispatcher
Bubba's Air Conditioning and Appliance Service
04.2005 - 06.2009
- Answered phones, created an average of fifty service orders per day, and dispatched/routed four technicians to service calls.
- Maintained contact with customer for service calls and arrival of technicians.
- Performed customer service, ordered office supplies, and maintained files.
- Processed payments.
- Created service letters and maintained annual maintenance service contracts.
- Documented new install of HVAC equipment and maintained card file.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Director Communication Services / Administrator for Equal Voice Cooperative
Internet Express, Inc. (d/b/a EXP Internet)
09.2000 - 03.2004
- Planned and implemented marketing strategies.
- Performed the function of Domain Registrar and maintained approximately 100 domains.
- Researched and developed new services.
- Performed vendor contract negotiations.
- Verified compliance with state regulatory agencies.
- Completed extensive vendor audit spreadsheet recovering over $31K in vendor billing errors.
- Additionally, performed all administrative duties for separate ISP membership cooperative: vendor contract negotiation, AP/AR, and general bookkeeping.
Office Manager / ISO 9001 Coordinator
Beacon Maritime, Inc.
12.1999 - 09.2000
- Established all office set-up requirements for new marine steel construction business.
- Set-up all office files, vendors, procedures, policy manuals, safety manuals, and employee insurance.
- Performed all payroll functions for three payroll periods for over 200 personnel, AP/AR, and accounting functions.
- Implemented new job and material tracking software and trained personnel on use.
- Coordinated ISO 9001 certification and oversaw compliance.
General Manager
Port Arthur Club
01.1998 - 10.1999
- Oversaw the completion of new club facilities, moved club and reinstated business operations on time and within budget.
- Attended Board Meetings and reported on Club events, activities, and budgets.
- Increased Club membership by 300%.
- Managed personnel, staff scheduling, and conflict resolution.
- Established new accounting system (QuickBooks) and performed all accounting and payroll functions.
- Scheduled and implemented all club activities: Dinner Clubs, excursions, dances, style shows, etc.
- Created and maintained monthly newsletter for club activities.
- Scheduled, implemented, and oversaw all special club events: weddings, banquets, receptions, showers, anniversaries, etc.
- Implemented cost effective vendor contracts and performed overall quality management for daily operations.
Program Coordinator
Kelly Services (Fairlea Property Program)
10.1997 - 01.1998
- Returned upon client request to implement specific program strategies within a scheduled timeframe.
- Prepared all vendor requisitions and coordinated completion of required vendor functions: Home appraisals, Title searches, and structure removal.
- Reviewed appraisals and cured any discrepancies with the vendor/s.
- Maintained and repaired all company files.
- Prepared purchase agreements and offers.
- Interacted with company management to meet program objectives.
Office Manager / Account Sales Representative
Internet Express, Inc. (d/b/a EXP Internet)
05.1996 - 08.1997
- Assisted in the startup of Internet technology business.
- Created all forms, logs, office procedures, contracts, and Terms of Service agreements.
- Performed customer needs assessments, technical support, customer service, and bookkeeping/records audits.
- Identified and pursued sale leads.
- Managed all customer accounts.
Director of Site Management / Telecom Specialist
WorldNet, Inc.
10.1995 - 04.1996
- Office Manager then promoted to Director of Site Management/Telecom Specialist for new business startup of Internet service to Texas residents.
- Responsible for four subordinate supervisors in Customer Service, Site Relations, Site Records, and Site Services.
- Established all office policies and procedures and performed human resource functions.
- Delegated assignments and verified accuracy of work performed.
- As Telecom Specialist, ordered and coordinated the installation of all communication access lines and assured quality of connectivity.
Administrative Assistant
Interim Personnel (Fairlea Property Program)
01.1993 - 10.1995
- Prepared purchase offers, coordinated with clients, and maintained files for property purchase buy-out program for a fifteen-block neighborhood.
- Created extensive database containing all property details and purchase information for automated monthly reports.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered phones, set appointments for vendors, and coordinated with customers for service: Appraisals, Title Searches, and structure removal.
- Recipient of the Interim Employee of the Month Award October 1994.
Production Control Lead
Boeing LA, Inc.
06.1987 - 05.1991
- Established policy and procedure for the acquisition, receiving, and shipping of all Contractor Acquired Property.
- Instructed personnel on procedures and verified work performance.
- Item Manager for raw materials, wire rope, chemicals, and paint.
- .Inventory control and warehousing for 3,000-line items,
- Acquisition/issuance of raw materials, inventory reconciliation, and QA/QC compliance.
- Technical Research for the acquisition of raw materials utilizing Standards, Technical Orders, Microfilm, and blueprints.
- Reporting and tracking of inventory levels, lead times, and purchase orders: Performed extensive and ongoing data analysis for identification of areas of lost time, purchase requisitioning flow, and bulk item purchasing.
- Department representative for the In-House Fabrication Task Team.
- Maintained all records and document files for in-house fabrication.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Dispatcher / Warehouse Parts Manager
Air Logistics, Inc.
05.1982 - 06.1985
- Dispatched aircraft and maintained all flight data.
- Coordinated all customer schedules and maintained flight and personnel manifests.
- Performed all general office duties: typing correspondence, mail, and all assigned duties by Base Manager.
- Promoted and transferred to Lake Charles, LA to establish logistical parts and supplies support system.
- Supported four field bases with forty aircraft and over 100 personnel.
- Performed all requisitioning, inventory control, tracking of critical time-change components and scheduling maintenance, accomplished all parts and materials issue.
- Assigned and coordinated the repositioning of aircraft and personnel to cover jobs for aircraft downed for maintenance.
- Performed logistical support for the timely delivery of parts/materials to three satellite field bases for the assurance of first-light flight operations.
Education
Communication
Lamar University-Beaumont
Beaumont, TXSkills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Scheduling and calendar management
- Data entry
- Document management
- Billing
- Policy development
- Administrative support
- Documentation and control
- Technical support
- Regulatory compliance
- Clear oral/written communication
- Staff management
- Training and coaching
Awards
- Boeing Special Achievement Award
- Boeing Pride in Excellence Award (6 times)
Timeline
Office Manager
Advannova, Inc.
10.2022 - 01.2025
Appliance Service Manager
Bubba's Air Conditioning and Appliance Service
03.2015 - 10.2022
Special Event Coordinator
Beau Rêve Fine Dining
03.2012 - 12.2014
Administrative Office Assistant
TechCorr USA Management, LLC
01.2010 - 11.2011
Secretary / Dispatcher
Bubba's Air Conditioning and Appliance Service
04.2005 - 06.2009
Director Communication Services / Administrator for Equal Voice Cooperative
Internet Express, Inc. (d/b/a EXP Internet)
09.2000 - 03.2004
Office Manager / ISO 9001 Coordinator
Beacon Maritime, Inc.
12.1999 - 09.2000
General Manager
Port Arthur Club
01.1998 - 10.1999
Program Coordinator
Kelly Services (Fairlea Property Program)
10.1997 - 01.1998
Office Manager / Account Sales Representative
Internet Express, Inc. (d/b/a EXP Internet)
05.1996 - 08.1997
Director of Site Management / Telecom Specialist
WorldNet, Inc.
10.1995 - 04.1996
Administrative Assistant
Interim Personnel (Fairlea Property Program)
01.1993 - 10.1995
Production Control Lead
Boeing LA, Inc.
06.1987 - 05.1991
Dispatcher / Warehouse Parts Manager
Air Logistics, Inc.
05.1982 - 06.1985
Communication
Lamar University-Beaumont
Similar Profiles
Christopher GuidryChristopher Guidry
Operator Truck Driver /Equipment Trainer at HPC IndustrialOperator Truck Driver /Equipment Trainer at HPC Industrial
JACKIE CHAUVINJACKIE CHAUVIN
ORDERS MANAGEMENT at THERACARE HOME HELATHORDERS MANAGEMENT at THERACARE HOME HELATH
Kandice KennedyKandice Kennedy
Owner at Kandi Kouture KocktailsOwner at Kandi Kouture Kocktails