Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Earlnell Reid

Columbus,OH

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomist Floater

PathGroup
06.2025 - Current
  • Performed 20 to 60 venipunctures and capillary collections daily with precision and care.
  • Ensured compliance with safety protocols and infection control procedures during specimen processing.
  • Maintained accurate patient records and specimen labeling to uphold data integrity.
  • Collaborated with healthcare professionals to coordinate efficient blood draw schedules.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Monitored patient responses during procedures, addressing concerns promptly and professionally.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Phlebotomis

Quest Diagnostics
08.2015 - 11.2023

Collected 20 to 60 blood samples daily using venipuncture and capillary techniques while adhering to safety protocols.

  • Processed specimens for testing, ensuring accurate labeling and documentation throughout workflow.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Home Manager

Minamyer Residential
11.2013 - 08.2015
  • Managed daily operations of 4 resident and 10 staff members , ensuring a safe and supportive environment for residents.
  • Developed and implemented care plans tailored to individual resident needs.
  • Coordinated activities and programs to promote resident engagement and well-being.
  • Supervised staff, providing training and mentorship to enhance team performance.
  • Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
  • Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.

Medical Assistant

Dr. Christopher Demas
02.2012 - 03.2013
  • Assisted in 20 to 50 patient intake and documentation, ensuring accurate medical records.
  • Prepared examination rooms, maintaining cleanliness and organization for efficient patient flow.
  • Administered medications and vaccinations as directed by physicians, enhancing patient care delivery.
  • Coordinated patient scheduling and follow-up appointments, optimizing office workflow.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed medical records management, including filing, organizing and scanning documents.

Direct Support Professional Caregiver

Community Living Experince
08.2011 - 10.2012
  • Monitored1to 4 client health and well-being, reporting changes to healthcare professionals promptly.
  • Implemented behavioral interventions to promote positive social interactions and emotional growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Lead Support Specialist

Via Quest
06.2010 - 07.2011
  • Developed and implemented training programs for new support staff, enhancing service delivery quality.
  • Developed and implemented training programs to enhance staff knowledge and performance.
  • Conducted regular audits of support processes to maintain compliance with industry regulations.

Education

Diploma/certification - Technology

American School of Technology
Columbus, OH
05.2008

Skills

  • Medical Office Experience
  • EMR Systems
  • Hospital Experience
  • Teamwork and collaboration
  • Multitasking Abilities
  • Excellent communication
  • Customer service
  • Organizational skills
  • Attention to detail
  • Team leader
  • Phlebotomy technician
  • Medical records management
  • Communication
  • Problem-solving

Certification

Certifications/Diploma/Manager position

Timeline

Phlebotomist Floater

PathGroup
06.2025 - Current

Phlebotomis

Quest Diagnostics
08.2015 - 11.2023

Home Manager

Minamyer Residential
11.2013 - 08.2015

Medical Assistant

Dr. Christopher Demas
02.2012 - 03.2013

Direct Support Professional Caregiver

Community Living Experince
08.2011 - 10.2012

Lead Support Specialist

Via Quest
06.2010 - 07.2011

Diploma/certification - Technology

American School of Technology