Work Preference
Summary
Overview
Work History
Education
Skills
Clearance
Certification
Areas of Excellence
Work Availability
Languages
Timeline
Generic
Open To Work

Ryan E. Miller

Mechanicsville,VA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Cloud Infrastructure Support EngineerSolutions ArchitectSenior TesterTest Engineer AssociateSystem Administrator

Work Type

Full TimeGig WorkConsultingContract Work

Location Preference

RemoteHybrid
Location: Casper, WYTaos, NMSanta Fe, NMBillings, MTAnchorage, AK
Open to relocation: Yes

Salary Range

$83000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home option401k matchStock Options / Equity / Profit Sharing

Summary

Detail-oriented Test Engineer with active TS/SCI security clearance, specializing in safeguarding sensitive information and strengthening system security. Leverages strong communication and analytical skills to enhance digital security and drive innovation. Experienced in efficiently executing tasks to improve productivity.

Overview

11
11
years of professional experience
2
2

Certifications

Work History

Cloud Infrastructure Support Engineer

Booz Allen Hamilton
Charlottesville, VA
08.2024 - Current
  • Supported Army Commercial Cloud Service Provider (AC2SP) initiative with Army NGIC to build and manage tenant cloud environments hosting mission-critical applications and data.
  • Utilized ACAS to scan Army tenant and management cloud environments, ensuring security and compliance with DoD directives.
  • Led AC2SP After-Hours Operations Support initiative, providing extended operations coverage for tenant and management activities.
  • Led the AC2SP After-Hours Operations Support initiative, providing extended operations coverage for tenants and management activities.
  • Configured and provisioned customer Virtual Private Clouds (VPCs) and containers to ensure efficient resource allocation.
  • Review Clam AV logs, and Tenable reports for Vulnerabilities.

Solutions Architect

Booz Allen Hamilton
Chantilly, VA
04.2022 - 08.2024
  • Led two junior staff by managing scheduling and timecards, and supporting their career growth and development.
  • Coordinated communication across teams to enhance feedback mechanisms supporting Sprint planning objectives.
  • Used AWS services to send out service (SNS) notices, created and managed VPCs, monitored running instances, and managed them with EC2.
  • Managed user information and access via IAM roles.
  • Applied open-source infrastructure provisioning tools, such as Terraform, to monitor multi-tier applications.
  • Coordinated with teams across the framework to drive increased communication and shared feedback on how to better support Sprint planning objectives.
  • Utilized AWS services to send SNS notices, create and manage VPCs, and monitor running EC2 instances.
  • Used Prometheus, Grafana, Kibana, to collect, monitor, and view key operational data and metrics.
  • Used Argo CD to create automated builds from Bitbucket and GitLab.
  • Performed troubleshooting of Kubernetes outages, and failures using Rancher and KUBECTL command line.

Senior Tester

Booz Allen Hamilton
Chantilly, VA
02.2021 - 04.2022
  • Ensured testing conclusions and recommendations were supported by test results, maintaining clear reporting to Scrum Master and project managers on testing status and deviations from user requirements.
  • Executed manual test runs in TestRail and automated test runs in Selenium.
  • Sprint planning and backlog refinement sessions to define acceptance criteria, ensure that the team's acceptance criteria for stories and tasks, and estimation of the time to completion is appropriate.
  • Conducted full functional testing of new features added each sprint and performed full regression testing of all previously implemented functionality.
  • Validated testing conclusions and recommendations through test results.
  • Led collaboration with team members, third parties, IT, and QA to complete complex, concurrent projects on time and under budget.
  • Maintained and tested CI/CD pipelines for code deployment using Jenkins, ensuring seamless integration and delivery.
  • Maintained and tested CI/CD pipelines for code deployment using Jenkins.
  • Worked with the Automation team to automate the Windows and Linux deployments and test the user web experience.

Test Engineer Associate

Jacobs
Fort Meade, MD
03.2020 - 04.2021
  • Created test cases and test plans, and conducted system, performance, regression, and functional testing.
  • Evaluated tests using manual testing techniques and as automated testing with Selenium/Java.
  • Performed and led tests of software and IT systems, such as AWS deployments to ensure proper operation.
  • Located issues/defects and defect tracking providing issues resolution and conducting root cause analysis to find possible solutions for errors encountered.
  • Documented testing conclusions and recommendations supported by test results, providing clear status updates to Scrum Master and project managers on testing progress and deviations from user requirements.
  • Wrote test cases and scripts and identified data for test scenarios.
  • Created and executed manual test runs in Zephyr.
  • Updated and validated documentation for user and help manuals, and detailed versions.

System Administrator

NOVA, LLC
Fort Meade, MD
11.2019 - 03.2020
  • Managed new hire account creation, user terminations, privileges, and all other user account modifications.
  • Managed new hire account creation, user terminations, and privileges, ensuring timely access and security compliance.
  • Performed system maintenance including backups and file restoration from disk and tape, ensuring data integrity and availability.
  • Executed daily server operations such as responding to end user requests, racking and cabling equipment, decommissioning systems, and maintaining system documentation.
  • Used Wireshark to monitor and troubleshoot network traffic and packets.
  • Documented security findings for review by Organization Security Team.
  • Trained new employees on software and company procedures.

System Administrator

Chameleon
Fort Meade, MD
02.2019 - 11.2019
  • Developed login and access policies to enhance security posture against unauthorized access.
  • Secured, managed, and maintained all services available on Windows-based hosting servers.
  • Managed Active Directory user accounts and created new accounts as needed.
  • Patched management review via PowerShell script to find status and deploy patches to impacted systems.
  • Conducted OS and server hardening using SCAP scanning tools to meet and apply DoD/DISA STIGs.
  • Performed system updates, initial hardware setup and imaging.
  • Secured and maintained all services on Windows-based hosting servers to ensure operational integrity.

Service Desk Lead

CGI FEDERAL
Fort Meade, MD
05.2018 - 02.2019
  • Executed remote software installation and troubleshooting with IBM BigFix, DameWare, and Airwatch to enhance user support.
  • Managed Active Directory user accounts, including creation, password resets, and printer and device access, ensuring secure and efficient user support.
  • Coordinated team efforts to repair devices and refresh equipment, improving operational readiness.
  • Performed maintenance and monitoring on numerous end-user workstations, printers, and mobile devices.
  • Utilized G-Suite tools to manage user access for improved collaboration.
  • Performed DNS and DHCP configuration and administration.
  • Remediated servers to bring into DoD security compliance.
  • Created server security mitigation documents to address vulnerabilities and ensure compliance.

Desktop Support

Insight Global
Joint Base Andrews, MD
08.2017 - 05.2018
  • Provided telephone and email support for issues with Windows 7, 10, and government-issued Apple devices.
  • Resolved client issues by reproducing bugs, isolating problems, and recommending effective solutions.
  • Executed system updates, performed initial hardware setup, and completed imaging processes.
  • Performed remote software installation and troubleshooting using Dameware and Bomgar.
  • Solved client issues by reproducing bugs, and issues, isolating problems and recommending solutions.
  • Administered new hire account creation, user terminations, privilege adjustments, and all user account modifications.

Senior Tech Support Engineer / Jr. Tester

RAYTHEON
Fulton, MD
05.2015 - 08.2017
  • Tracked issues and updates in JIRA and Remedy to ensure timely resolution and accountability.
  • Investigated test failures to determine root causes and proposed bug fixes.
  • Implemented and executed test cases, set up test conditions prior to script execution and executed test scripts and documented results in a management tool.
  • Generated software licenses for end-users while supporting internal teams including engineers, business development, sales, and contracts.
  • Tracked all issues and updates in JIRA and Remedy.
  • Facilitated communication between customers and internal teams to address issues and ensure timely software delivery.
  • Generated specific software licenses for end-users and supported internal engineers, business development/sales, and contracts departments.
  • Created and processed quotes for travel, software, licenses, labor, and hardware.

Education

Master of Science - Cybersecurity and Information Assurance

Regis University
Denver, CO
01-2016

Skills

  • Cloud infrastructure management
  • Continuous integration and delivery
  • DevOps methodologies
  • Kubernetes orchestration
  • Automated testing with Selenium and Pytest
  • Monitoring solutions using CloudWatch and Grafana
  • Version control systems: Git and Bitbucket
  • Performance evaluation techniques
  • Test case development
  • Scripting languages: PHP and YAML
  • Verification of functional requirements
  • Agile testing methodologies

Clearance

Active TS/SCI w/CI Poly

Certification

  • ACAS Operator
  • CompTIA Security + CE
  • AWS Certified Cloud Practitioner

Areas of Excellence

  • AWS
  • ACAS
  • Argo CD
  • Bitbucket
  • Confluence
  • CloudWatch
  • Cloud Computing
  • CI/CD Docker
  • Eclipse
  • Git
  • Grafana
  • Helm Charts
  • Kubernetes
  • Linux
  • PHP
  • Rancher
  • Remedy
  • Selenium Web Driver
  • Jenkins
  • JIRA
  • Zephyr
  • Visio
  • SharePoint
  • .Net
  • Visual Studio
  • Track-IT
  • Test Rail
  • ServiceNow
  • YAML

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Native language
Spanish
Elementary (A2)
A2

Timeline

Cloud Infrastructure Support Engineer

Booz Allen Hamilton
08.2024 - Current

Solutions Architect

Booz Allen Hamilton
04.2022 - 08.2024

Senior Tester

Booz Allen Hamilton
02.2021 - 04.2022

Test Engineer Associate

Jacobs
03.2020 - 04.2021

System Administrator

NOVA, LLC
11.2019 - 03.2020

System Administrator

Chameleon
02.2019 - 11.2019

Service Desk Lead

CGI FEDERAL
05.2018 - 02.2019

Desktop Support

Insight Global
08.2017 - 05.2018

Senior Tech Support Engineer / Jr. Tester

RAYTHEON
05.2015 - 08.2017

Master of Science - Cybersecurity and Information Assurance

Regis University

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Ryan E. Miller