Earltrella Canselo
McComb,Mississippi
Summary
Committed to delivering high-quality service and unmatched support to ensure long-term customer satisfaction. Well-versed in customer service best practices and knowledgeable about available options. Striving to exceed customer needs and expectations by going above and beyond. Focused on providing exceptional experiences that foster strong relationships and drive positive outcomes.
Overview
8
8
years of professional experience
Work History
Healthcare
Teleperformance-USA
05.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet taking 100 calls per day.
Healthcare Customer Service Representative
Everise
03.2020 - 04.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed about 75 calls per day.
Technical Customer Service Representative
Apple
08.2017 - 01.2020
- Researched and identified solutions to technical problems.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone.
- Managed approximately 50 incoming calls and emails per day from customers.
Education
Business Administration - Business
Colin Community College
Natchez, MS01.2017
High School - undefined
Natchez High School
Natchez, MS01.2013
Skills
- Customer Service Scheduling
- Computer Proficiency
- Call center experience
- Critical Thinking
- Problem-solving abilities
- Communication skills
- Healthcare regulations
- Healthcare knowledge
- Service support
- Hardware diagnostics
- Software diagnosis
- Advanced troubleshooting
- Remote support
Timeline
Healthcare
Teleperformance-USA
05.2023 - 03.2025
Healthcare Customer Service Representative
Everise
03.2020 - 04.2023
Technical Customer Service Representative
Apple
08.2017 - 01.2020
High School - undefined
Natchez High School
Business Administration - Business
Colin Community College
Similar Profiles
Rebecca JohnstonRebecca Johnston
Trusted Refeeree With IDMe at Teleperformance USATrusted Refeeree With IDMe at Teleperformance USA
Janell PrunedaJanell Pruneda
CSR at Teleperformance USACSR at Teleperformance USA
Anysa DavisAnysa Davis
Technical Support Representative at Teleperformance USATechnical Support Representative at Teleperformance USA
Jermaine ColemanJermaine Coleman
Product Packer at Wayne Sanderson FarmProduct Packer at Wayne Sanderson Farm
Álvaro RAFAEL VALOR GARCIAÁlvaro RAFAEL VALOR GARCIA
Técnico En Telecomunicaciones at VENECOMTécnico En Telecomunicaciones at VENECOM