Summary
Overview
Work History
Education
Skills
Timeline
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Early Pickett

Raleigh,NC

Summary

Accomplished staff leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Also a practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Quality-driven professional with several years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable.

Overview

14
14
years of professional experience

Work History

IT Assistant

Durham Housing Authority
Durham, NC
10.2022 - Current
  • Responded to queries on phone, via email or through IT ticketing system.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured software and hardware.
  • Assisted with development of adobe to fulfill program completion requirements.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements.
  • Created spreadsheets to track budget expenses and income.
  • Prepared invoices for customers and suppliers.
  • Assisted in the management of inventory by tracking and reporting stock levels.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Assistant Manager in Training

Compass Group
Raleigh, NC
07.2019 - 09.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Direct and supervise employees engaged in sales, inventory-taking,
    reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory
    service and quality goods.
  • Examine merchandise to ensure that it is correctly priced and
    displayed and that it functions as advertised.
  • Review inventory and sales records to prepare reports for
    management and budget departments

Barista

Compass Group
Raleigh, NC
06.2019 - 09.2020
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Upsold specialty items with beverages, increasing store sales.
  • Set and achieved goals for professional development and advancement.
  • Maintained regular and consistent attendance and punctuality.

Lead Bartender

Red Lobster
Raleigh, NC
03.2017 - 07.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Server

Texas Steakhouse & Saloon
Morrisville, NC
04.2016 - 04.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.

Package Handler

UPS
Raleigh, NC
01.2012 - 05.2012
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Documented warehouse stock each day and reported inventory totals to supervisor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.

Warehouse Picker

Gildan Activewear
Eden, NC
06.2010 - 01.2011

I was selected to to work here for a summer program for college students our responsibilities included

  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Science - Business Administration

Shaw University

High School Diploma -

John Motley Morehead High School

Skills

  • Debugging
  • Wireless Networking
  • Network component installations
  • Programming
  • Desktop and laptop installations
  • Technical Support
  • Hardware and software installation
  • Mobile Device Deployment
  • Data retention
  • Customer Retention
  • Shipment Receiving
  • Process Control
  • Customer Service
  • Skills Continued
  • Relationship Building
  • Payment Processing
  • Product Advertising
  • Persuasive Sales
  • Monthly Reporting
  • Invoice Processing
  • Telephone Etiquette
  • Accounts Receivable
  • Data Entry
  • Microsoft Excel

Timeline

IT Assistant

Durham Housing Authority
10.2022 - Current

Assistant Manager in Training

Compass Group
07.2019 - 09.2020

Barista

Compass Group
06.2019 - 09.2020

Lead Bartender

Red Lobster
03.2017 - 07.2019

Server

Texas Steakhouse & Saloon
04.2016 - 04.2017

Package Handler

UPS
01.2012 - 05.2012

Warehouse Picker

Gildan Activewear
06.2010 - 01.2011

Bachelor of Science - Business Administration

Shaw University

High School Diploma -

John Motley Morehead High School
Early Pickett