Early Joy Dilan
San Bruno,CA
Summary
A dynamic FOH Manager at Napa Farms Market that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Enhancing guest relations and implementing upselling strategies that boosts average check values. Skilled in staff management and training. Fostered a collaborative team environment while ensuring food safety compliance and operational efficiency. Recognized for resolving customer complaints effectively, driving repeat business. An enthusiastic and driven candidate with proven experience in fast-paced retail store settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Assistant General Manager position. Ready to help team achieve company goals. Very eager to contribute to team success and further develop professional skills. Also brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
FOH Manager
Napa Farms Market
10.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and retail items.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Prioritized urgent orders based on customer needs while balancing overall workload for optimal efficiency within the team.
- Assisted in inventory management to prevent stock discrepancies.
- Optimized inventory levels through data analysis and forecasting methods, preventing stockouts or excess inventory.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Managed purchasing, stocking and organizing inventory.
- Promoted efficient inventory practices among team members.
- Performed material counts and full inventory audits.
- Assisted with monthly inventory and equipment counts.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Organized files developed spreadsheets and scanned documents.
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Snack Bar Attendant
Napa Farmers Market
10.2016 - 10.2021
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Collaborated with team members to ensure smooth operation of the market during peak times.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Resolved customer complaints promptly and professionally, restoring trust in the service provided.
- Adhered to company guidelines regarding food preparation, presentation, and storage procedures for consistent product quality.
- Used cash register to tender change and process cash and credit card payments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collected, arranged, and input information into database system.
Education
Associate of Science - Biotechnology
Skyline College
San Bruno06-2012
Skills
- Marketing support
- Complaint handling
- Guest relations
- Order and inventory accuracy
- Food safety compliance
- Adaptability and flexibility
- Training and coaching
- Decision-making
- Staff management
- Floor or operations management
- Calm and pleasant demeanor
- Delegating assignments and tasks
- Supply ordering and management
- Service prioritization
- Interpersonal skills
- Employee scheduling
- POS system operations
- Upselling strategies
- Team leadership
- Computer Literacy
- Verbal communication
- Organization and time management
- Teamwork and collaboration
- Complex Problem-solving
- Shift scheduling
- Pricing strategy
- Proposal writing
- Attention to Detail
- Active listening
Timeline
FOH Manager
Napa Farms Market
10.2021 - Current
Snack Bar Attendant
Napa Farmers Market
10.2016 - 10.2021
Associate of Science - Biotechnology
Skyline College
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