Summary
Overview
Work History
Education
Skills
Timeline
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Earnest Brown

Shreveport,LA

Summary

Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Innovative Robot Technician known for high productivity and efficient task completion. Possess specialized skills in robotic programming, mechanical troubleshooting, and preventive maintenance. Excel in problem-solving, critical thinking, and teamwork, ensuring seamless operational flow in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Robotics Technician

TEKsystems
Shreveport, LA
10.2024 - Current
  • Diagnosed and repaired robotic systems, including mechanical components, electrical wiring, sensors, and programming.
  • Performed preventative maintenance on robots to ensure optimal performance.
  • Troubleshot robot malfunctions using schematics and technical manuals.
  • Programmed robots for new tasks utilizing a variety of software languages.
  • Conducted regular safety checks to ensure the robots were operating safely in their environment.
  • Analyzed data collected from robotic systems to identify potential problems or areas of improvement.
  • Maintained detailed records of all repairs, installations, and modifications made to robots.
  • Evaluated current processes involving robotics technology and provided suggestions for improvement.

Help Desk Technician

Teleperformance
Shreveport
02.2023 - 08.2024
  • Assisted in the installation of new hardware and software components
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Monitored performance and maintained systems according to requirements
  • Ran diagnostic programs to resolve problems with applications or hardware devices
  • Installed operating system updates as required by company policy
  • Maintained an inventory of parts for emergency repairs
  • Conducted regular maintenance checks on equipment such as printers or scanners

IT Specialist

Volunteers of America Shreveport
Shreveport, LA
08.2021 - 09.2022
  • Ensured compliance with relevant laws or regulations regarding information security
  • Provided technical support for users experiencing hardware or software issues
  • Resolved conflicts between different hardware components or software programs
  • Installed operating systems, applications, patches, updates as needed

Information Security Analyst

Google
Shreveport
10.2020 - 12.2020
  • Ensured compliance with industry regulations such as HIPAA or PCI DSS
  • Provided guidance and technical support for security related projects
  • Monitored network traffic to detect suspicious activities or policy violations
  • Maintained up-to-date knowledge of emerging cyber threats, attack vectors, malware trends
  • Researched new technologies to improve overall security posture of the organization

Education

Bachelor of Science - Cybersecurity

Bossier Parish Community College
Bossier City, LA
05.2025

Associate of Science - Computer And Information Sciences

Southern University At Shreveport
Shreveport, LA
05.2022

Skills

  • Issue Resolution
  • Software Updates
  • Data Processing
  • Database Maintenance
  • System Administration
  • Incident Management
  • Troubleshooting and diagnosis
  • Help Desk Software
  • User Training
  • Data Security
  • Application support
  • Hardware Repair
  • Software Installation
  • Technical Documentation
  • Remote Support
  • Security Protocols
  • Debugging
  • Hardware Installation
  • Application installations
  • Network Security
  • Technical Support
  • Software configuration
  • Inventory Control Systems
  • Data Recovery
  • Cybersecurity frameworks
  • Patch management
  • Access Control
  • Disaster Recovery Planning
  • Incident Response
  • Intrusion Detection
  • Reverse engineering
  • Business continuity planning
  • Firewall configuration
  • Compliance Management
  • Software development
  • Diagnostic testing
  • Electrical troubleshooting
  • Sensor calibration
  • Mechanical aptitude

Timeline

Robotics Technician

TEKsystems
10.2024 - Current

Help Desk Technician

Teleperformance
02.2023 - 08.2024

IT Specialist

Volunteers of America Shreveport
08.2021 - 09.2022

Information Security Analyst

Google
10.2020 - 12.2020

Bachelor of Science - Cybersecurity

Bossier Parish Community College

Associate of Science - Computer And Information Sciences

Southern University At Shreveport

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