Summary
Overview
Work History
Education
Skills
Certification Licensure
References
Timeline
Generic

Earnest Burton

Cleveland,Ms

Summary

Seeking a position in the field of business and customer service to utilize my experience and education Polite, professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Milwaukee Tools
05.2021 - 03.2024
  • · Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • · Responded to telephone inquiries and complaints following standard operating procedures.
  • · Exceeded performance metrics related to call time, quality, and customer satisfaction.
  • · Managed and resolved issues with customers during calls by following determined script.
  • · Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
  • · Tracked trends in customer inquiries and provided reports to management.
  • · Monitored daily performance metrics such as average handle time, first call resolution rate.
  • · Fulfilled customer requests by clarifying desired information and completing transactions.
  • · Explained product features and benefits to customers to encourage sales.
  • · Performed outbound calls to follow up on customer inquiries and account statuses.
  • · Met performance goals and call center metrics in fast-paced performance setting.
  • · Utilized effective communication skills to provide customers with solutions to their inquiries.
  • · Anticipated customer concerns on calls by providing additional information.
  • · Utilized problem-solving techniques to resolve customer complaints in a timely manner.
  • · Guided customers in troubleshooting technical issues and addressing customer service inquiries.
  • · Proficiently handled high call volumes while maintaining quality service standards.
  • · Used database system to record notes and call information.
  • · Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • · Processed customer orders accurately and in a timely manner.

Car Salesman

Kirk Brothers Inc
04.2017 - 09.2021
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport and demonstrating automobiles’
  • Explaining characteristics, capabilities, and features; taking drives; explaining warranties and services also close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile and provides sales management information by completing reports and enhances dealership reputation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.

Traveling Car Salesman

Monster Inc
09.2017 - 04.2021
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport and demonstrating automobiles’
  • Explaining characteristics, capabilities, and features; taking drives; explaining warranties and services also close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile and provides sales management information by completing reports and enhances dealership reputation.
  • Increased business 90% in single quarter.

Car Salesman

Cannon Motors Inc
09.2015 - 03.2017
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport and demonstrate automobiles’
  • Explaining characteristics, capabilities, and features; taking drives; explaining warranties and services also close sales by overcoming objections; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile and provides sales management information by completing reports and enhances dealership reputation.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.

Account Service Representative

AT&T Inc
12.2014 - 07.2015
  • Answered customer/client requests or inquiries concerning services and products and reports problem areas, also utilized various systems and tools to initiate to assist and service customers
  • Continually maintain working knowledge of all company products, services and promotions, and made recommendations according to customer’s needs
  • Utilized operational systems to process purchases of all products and services
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines as well as perform other related duties and responsibilities
  • Maintained strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customer. Balanced accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Educated clients on relevant policies and options and answered
  • Educated clients on relevant policies and options and answered questions to remedy issues.

Car Salesman

Nabors Toyota Inc
02.2010 - 11.2014
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport and demonstrating automobiles’
  • Explaining the characteristics, capabilities, and features; taking drives; explaining warranties and services also close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts and provides sales management information by completing reports, and enhances dealership reputation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Education

High School Diploma -

Broad Street High School
Shelby, Ms
05.1996

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Internet Explorer
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Customer communications

Certification Licensure

Certified Car Salesman

References

Available upon request

Timeline

Call Center Representative

Milwaukee Tools
05.2021 - 03.2024

Traveling Car Salesman

Monster Inc
09.2017 - 04.2021

Car Salesman

Kirk Brothers Inc
04.2017 - 09.2021

Car Salesman

Cannon Motors Inc
09.2015 - 03.2017

Account Service Representative

AT&T Inc
12.2014 - 07.2015

Car Salesman

Nabors Toyota Inc
02.2010 - 11.2014

High School Diploma -

Broad Street High School

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Earnest Burton