EARNEST CARROLL
Jacksonville,NC
Summary
As a former Logistics Management Specialist with the U.S Department of Defense I was responsive for the overall supply chain management of my department. I have Extensive experience in all areas of logistic management including but not limited to acquisitions, logistics, supply/warehouse management, transportation and customer service. I offer excellent communication and computer skills. I am enthusiastic and well-organized with a solid background in scheduling and planning to successfully optimize and coordinate full order cycles. I am able to meet deadlines and work with a high level of multicultural awareness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
48
48
years of professional experience
Work History
Deacon
First Baptist Of Long Branch
01.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Results-CX
09.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Chairman of Property and Finance
First Baptist Of Long Branch
01.2013 - 06.2021
- Streamlined operations through the implementation of efficient processes and cost-cutting measures.
- Cultivated a positive organizational culture by prioritizing development and promoting diversity and inclusion initiatives.
- Facilitated high-level negotiations with key stakeholders, securing beneficial agreements for all parties involved.
- Developed robust risk management frameworks, safeguarding First Baptist's assets against potential threats or losses.
- Led First Baptist in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Managed financial, operational and human resources to optimize business performance.
Account Representative (AR)
Medi-Centr–ix
05.2019 - 11.2020
- An account representative serves as the primary contact between clients and their company
- Account representatives maintain existing customer accounts while also working to create new accounts
- Key responsibilities of an account representative typically include: Familiarizing with all current company accounts Communicating with clients and resolving client issues or complaints Monitoring company and business email, messages and other communication systems and promptly responding to clients
- Creating and distributing invoices and recording all transactions relating to client payments
- Auditing all client files quarterly to maintain accurate record-keeping
- Collaborating internally across multiple company departments including marketing, accounting and management
- Kept detailed records of customer interactions for optimal traceability.
- Researched and recommended new products to meet customer needs.
- Processed client payments and updated accounts.
Quality Assurance Spe
APTAR
05.2017 - 02.2019
- Evaluated components and final products against quality standards and manufacturing specifications
- Created and deployed best practices to improve efficiency and reduce defects
- Sampled 20% of products for detailed analysis
- Examined bottles for defects or issues, reported problems quickly and maintained high levels of accuracy
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Assurance Test Sp
International Vitamin Corporation
11.2014 - 02.2016
- Evaluated components and final products against quality standards and manufacturing specifications
- Created and deployed best practices to improve efficiency and reduce defects
- Sampled 20% of products for detailed analysis
- Examined bottles for defects or issues, reported problems quickly and maintained high levels of accuracy
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Reproduced defects, troubleshot unintended results and maintained error logs
- Reported defects to developers and escalated critical issues.
- Ensured compliance with industry standards and regulations by meticulously reviewing documentation and procedures.
Senior Quality Assurance Co
Diversant, LLC / A.I.R.G
10.2012 - 04.2014
- Conducted data review and followed standard practices to find solutions
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
- Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Enhanced software quality by implementing rigorous testing procedures and identifying areas of improvement.
- Streamlined the QA process for faster project completion and improved product performance.
Logistics Management Specialist
R4 - Inc
07.2008 - 04.2011
- Organized purchase and delivery of materials needed for various contracts
- Provided support for PM JCTI-G from July 2008 through April 2011 in support of the Meteorological Measuring Set (Profiler)
- Streamlined logistics processes by implementing efficient inventory management systems.
- Established strong working relationships with vendors, fostering a collaborative approach to supply chain management.
- Conducted numerous New Materiel Introductory Briefings (NMIBs), Fieldings and provided Project Management representation at Synchronization Conferences worldwide
- Demonstrated performance with the following databases; Property Book Unit Supply Enhanced (PBUSE), Federal Logistic (FEDLOG), Federal Logistics Information System (FLIS), Logistics Modernization Process (LMP), Microsoft to monitor, tracked, reported and updated the fielding of equipment
- Reviewed, analyzed, recommended changes in Provisioning documentation and the Repair Parts Special Tool List (RPSTL)
- Developed, evaluated and administered New Equipment Training Programs
- Coordinated attendance of students for courses conducted at various military facilities around the world.
Logistics Specialist
Department Of Defense
09.1975 - 10.2004
- Evaluated Contractor's Logistical Data and Engineering Data for Provisioning, Drawing and Maintenance Allocation Chart (MAC) in conjunction with the Repair Parts Special Tool Lists (RPSTL) for Satellite Equipment
- Planned, implemented and coordinated workloads, milestones with Team Engineers, Tech Writers, Catalogers and the Contractors to ensure Project Mangers (PM) Materiel Release objectives are met
- Directed decisions for Integrated Logistic Support Plan System Configuration, Maintenance Work Orders (MWO's) and Depot Maintenance Work Repairs, to ensure contracts provisions were met, in order to maintain Life Cycle Management objectives
- Chaired meetings and Provisioning Conferences at Contractors facilities
- Applied extensive knowledge and understanding of the provisioning principle, policies, procedures and functions, to include coordination with activities throughout CECOM, DA and DOD
- Prioritized workloads while working with minimum supervision.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Education
No Degree - Electonics Technology
Cochise Junior College
Sierra Vista, AZProfessional Certificate in Medical Billing And Coding -
Medical Career Institute
Toms River, NJ10.2017
No Degree - Project Management
Project Management
Lincroft, NJ03.2012
High School Diploma -
Buena High School
Sierra Vista, AZ06.1971
Skills
- Federal Logistics Data (FEDLOG)
- Federal Logistics Information System {FLIS)
- Data Collection
- Product Knowledge
- Scheduling
- Paperwork Processing
- Data Entry
- Microsoft Outlook
- Microsoft Excel
- Professional Telephone Demeanor
- Documentation
- Microsoft Office
- Quality Assurance Testing
- Property Book Unit Supply Enhanced (PBUSE)
- Logistic Modernization Process (LMP)
Accomplishments
- Achieved management of First Baptist's of Long Branch business with accuracy and efficiency.
Timeline
Customer Service Representative
Results-CX
09.2022 - 10.2023
Account Representative (AR)
Medi-Centr–ix
05.2019 - 11.2020
Quality Assurance Spe
APTAR
05.2017 - 02.2019
Quality Assurance Test Sp
International Vitamin Corporation
11.2014 - 02.2016
Chairman of Property and Finance
First Baptist Of Long Branch
01.2013 - 06.2021
Senior Quality Assurance Co
Diversant, LLC / A.I.R.G
10.2012 - 04.2014
Deacon
First Baptist Of Long Branch
01.2012 - Current
Logistics Management Specialist
R4 - Inc
07.2008 - 04.2011
Logistics Specialist
Department Of Defense
09.1975 - 10.2004
No Degree - Electonics Technology
Cochise Junior College
Professional Certificate in Medical Billing And Coding -
Medical Career Institute
No Degree - Project Management
Project Management
High School Diploma -
Buena High School
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