Earnest Ford Jr.
IT Support
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Night Auditor
Embassy Suites
08.2022 - Current
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
House Inspector
WSP Inspections Services
08.2021 - Current
- Assigned and filed reports for each property through a mobile device application
- Completing them on point and with accuracy and transmitting in a timely manner back to the client
- Called to set appointments and meet with the property owners to assess, evaluate, and estimate the nature, ability, and quality of their insurance losses by water
- Preparing processing photos and reports, and developing scopes of work and cost analysis for projects.
Student Worker at IT Help Desk
Grand Canyon Education
01.2020 - 03.2020
- Respond to requests through phone queue, email, and Service Desk ticket creation and monitor each issue through resolution
- Provided proven customer service through courteous evaluation of issue and problem diagnosis, program modification, software version upgrades, and computer maintenance
- Provided technology support to GCU and GCE employees through successful resolution or escalation of software and hardware-based issues.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT10.2024
Skills
Python
Incident Response Management
Advanced understanding of vulnerability-scanning and antivirus tools
Exceptional communication, interpersonal, analytical and problem-solving skills
SQL
Microsoft Office
Time Management
Data Entry
Critical Thinking
Customer Service
Certification
CompTIA A+ (2023)
Timeline
Night Auditor
Embassy Suites
08.2022 - Current
House Inspector
WSP Inspections Services
08.2021 - Current
Student Worker at IT Help Desk
Grand Canyon Education
01.2020 - 03.2020
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University