Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Earnest Ford Jr.

IT Support

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Night Auditor

Embassy Suites
08.2022 - Current
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

House Inspector

WSP Inspections Services
08.2021 - Current
  • Assigned and filed reports for each property through a mobile device application
  • Completing them on point and with accuracy and transmitting in a timely manner back to the client
  • Called to set appointments and meet with the property owners to assess, evaluate, and estimate the nature, ability, and quality of their insurance losses by water
  • Preparing processing photos and reports, and developing scopes of work and cost analysis for projects.

Student Worker at IT Help Desk

Grand Canyon Education
01.2020 - 03.2020
  • Respond to requests through phone queue, email, and Service Desk ticket creation and monitor each issue through resolution
  • Provided proven customer service through courteous evaluation of issue and problem diagnosis, program modification, software version upgrades, and computer maintenance
  • Provided technology support to GCU and GCE employees through successful resolution or escalation of software and hardware-based issues.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
10.2024

Skills

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Certification

CompTIA A+ (2023)

Timeline

Night Auditor

Embassy Suites
08.2022 - Current

House Inspector

WSP Inspections Services
08.2021 - Current

Student Worker at IT Help Desk

Grand Canyon Education
01.2020 - 03.2020

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Earnest Ford Jr.IT Support