Earnest Knight
Tuscaloosa,AL
Summary
To join a leader in the Retail or Medical Industry that has a proven record of Excellence in Customer Service and Patient Care as their Platform and Company Standards. My "Employer" must be a Provider of the Essential Employee Training and Development and Monitoring Tools ", to be the best and always above the rest" in Total Customer/Patient Care and Satisfaction.
Reliable Vehicle Transporter known for high productivity and efficient task completion. Skilled in route planning, vehicle maintenance, and safety compliance to ensure smooth operations. Excel at time management, problem-solving, and communication, utilizing these soft skills to meet delivery deadlines and maintain customer satisfaction. Bring focus and dedication to every job with an aim to contribute positively to team goals.
Skilled Paratransit Driver with specialized knowledge in providing transport services for individuals with disabilities or health conditions. Experienced in operating wheelchair lifts, securing mobility devices and assisting passengers during transit. Known for maintaining safety protocols, strong navigation skills and providing courteous customer service. Successfully improved operational efficiency through regular vehicle inspections and preventive maintenance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Vehicle Transporter
Road and Rail ( Mercedes Benz USA)
Vance, AL
11.2022 - Current
- Ensured all safety protocols were followed during loading and unloading of vehicles.
- Provided exceptional customer service throughout entire process from pickup to delivery.
- Organized paperwork related to deliveries including manifests and bills of lading.
- Responded promptly to inquiries regarding services provided by the company.
Paratransit Driver
MV Transportation
Chicago, IL
03.2022 - 06.2022
- Followed all applicable laws, regulations and safety procedures while driving vehicles.
- Notified supervisors of any irregularities encountered during trips.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Delivered wheelchair securement training to new drivers when necessary.
- Assisted passengers with entering and exiting the vehicle as needed.
- Adhered strictly to company policies regarding passenger conduct onboard vehicles.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
- Administered first aid if required due to an accident or medical emergency.
- Assisted passengers with loading and unloading luggage onto vehicle when necessary.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Monitored traffic conditions to adjust route schedules accordingly.
Eye Care Technician
Myeyedr
Chicago, IL
06.2019 - 03.2020
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Ordered optical supplies such as lenses, frames and contact lenses when needed.
- Handled customer complaints professionally in order to maintain a positive reputation among clients.
- Explained different types of eyeglass lens options available from single-vision lenses to bifocals to progressive lenses based on prescription needs.
- Cultivated relationships with vendors in order to secure discounts on products.
- Managed the daily operations of an optometry office, including scheduling appointments, verifying insurance coverage and processing payments.
- Educated patients about eye health topics like nutrition, disease prevention and how to properly use contact lenses or glasses for optimal vision.
- Assisted with fitting contacts by teaching proper insertion techniques while monitoring comfort level throughout the process.
- Provided guidance on selecting eyeglasses frames according to style preference, face shape and lifestyle needs.
- Provided excellent customer service by greeting patients warmly upon arrival, answering questions regarding services and products and helping them find the right eyewear for their needs.
- Maintained accurate records of patient information, such as contact lens prescriptions, medical histories and vision test results.
- Reviewed patient charts prior to appointment time in order to provide more efficient care.
- Performed administrative tasks such as filing paperwork and keeping track of inventory levels.
- Trained new staff members on proper optometric procedures, safety protocols and customer service etiquette.
- Provided emergency assistance during ophthalmic emergencies such as foreign body removal or corneal abrasions.
Sales Optician
Target Optical
Chicago, IL
03.2017 - 06.2019
- Developed a system for tracking customer orders from start to finish.
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Performed regular maintenance checks on all optical equipment.
- Researched and ordered new frames, lenses, and contacts as needed.
- Collaborated with other departments within the organization to meet customer needs.
- Assisted customers with fitting frames or adjusting lenses as needed.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Managed and trained optical staff to ensure quality customer service.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Participated in community events related to eye care services.
- Ensured compliance with all applicable laws related to eye care services.
- Instructed customers on how to care for, insert and remove contact lenses.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Finish Lab Manager, Sales , Master Optician
Pearle Vision
Chicago, IL
02.2015 - 03.2017
- Ensured all safety protocols were followed during loading and unloading of vehicles.
- Provided exceptional customer service throughout entire process from pickup to delivery.
- Organized paperwork related to deliveries including manifests and bills of lading.
- Responded promptly to inquiries regarding services provided by the company.
- Analyzed test results obtained from experiments conducted within the lab environment in order to draw meaningful conclusions.
- Ensured compliance with applicable safety regulations while maintaining a clean and organized work area.
- Oversaw the implementation of new technologies, processes, and procedures within the lab environment.
- Resolved customer complaints in an efficient manner while adhering to company policies and procedures.
- Managed the daily operations of a busy optical laboratory, including ordering and tracking inventory, scheduling staff and ensuring quality control.
- Provided technical support to laboratory personnel in order to optimize performance of all instruments and equipment.
- Interpreted data from various tests performed in the lab environment and provided feedback accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
General Manager
Knight Construction
Chicago, IL
07.2009 - 03.2017
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
- Investigated complaints from clients or members of the public about projects under construction.
- Conducted regular performance evaluations of crew members assigned to particular projects.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Ensured adherence to local building ordinances by reviewing plans prior to beginning work on each project.
- Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
General Manager
Vision Works
Chicago, IL
01.2007 - 06.2009
- Provided guidance to customers on selecting eyewear based on their individual needs.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Adhered strictly to safety protocols when handling hazardous chemicals or materials.
- Processed payments from customers using cash registers or other payment processing systems.
- Implemented strategies to reduce operating costs while maintaining quality standards.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Analyzed financial data to identify areas of improvement within the store.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Contractor, Field Salesman and Estimator
Knight Construction
06.2006 - 12.2006
- Ensured compliance with local codes regarding building regulations.
- Monitored progress of construction activities making sure deadlines were met.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Installed formwork for concrete structures according to specifications.
- Lifted heavy objects into place with cranes or hoists.
- Measured distances accurately using tape measures or laser measuring devices.
- Transported materials from one site location to another using trucks or trailers.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
General Store Manager, Sales Optician
America's Best Contacts & Eyeglasses
11.2001 - 05.2005
- Provided guidance to customers on selecting eyewear based on their individual needs.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Maintained accurate records of daily transactions in the point-of-sale system.
- Prepared detailed reports outlining monthly sales performance metrics.
- Scheduled appointments for eye examinations and other optometry services.
- Analyzed financial data to identify areas of improvement within the store.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Assisted with fitting eyeglasses or contacts according to prescription specifications.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Manager , Finish Lab Manager and Sales Optician
Sterling / Ipco Optical
04.1994 - 11.2001
- Created work orders for special order requests from customers.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
- Assisted in the design and fabrication of lenses according to customer specifications.
- Operated edging machines to cut lenses according to specifications on job tickets.
- Performed accurate measurements of lenses, frames and facial features for prescription orders.
- Provided customer service and answered questions about eyeglass products and services.
- Counseled patients in surgery and treatment plans.
Dr Assistant, Sales Optician and Finish Lab Manager
Dr Michael Phillips Ophthalmologist
06.1991 - 03.1994
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
- Educated patients about eye health topics such as nutrition, hygiene, lifestyle habits and disease prevention.
- Conducted diagnostic tests such as retinoscopy to determine corrective lens prescriptions.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Assisted optometrists with complex procedures such as refractions or ophthalmoscopy.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Ensured compliance with applicable laws and regulations related to optometry practice.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
Education
Certificate - Ophthalmic Laboratory Technology
Bryman College
Chicago, IL01.1991
High school diploma -
Chicago, IL06.1974
Skills
- Retail Store Management
- Surface and Finishing Lab Department Management
- Contact Lenses Trainer
- Department Management
- Lead Dispensing Optician
- Customer Service Trainer
- Staff Opticianry Development
- Accounting
- Bookkeeping
- Payroll
- Inventory Control
- Loss Prevention
- Paratransit
- Bus Driving
- Delivery Driver Experience
- School Bus Driving
- Driving
- Carpentry
- Security
- Laboratory Experience
- Microsoft Excel
Certification
- Driver's License
- School Bus Endorsement
Assessments
- Management & leadership skills: Impact & influence, Proficient, 05/01/22
- Customer focus & orientation, Familiar, 07/01/22
- Work style: Reliability, Completed, 05/01/22
Languages
Eng, Expert
Timeline
Vehicle Transporter
Road and Rail ( Mercedes Benz USA)
11.2022 - Current
Paratransit Driver
MV Transportation
03.2022 - 06.2022
Eye Care Technician
Myeyedr
06.2019 - 03.2020
Sales Optician
Target Optical
03.2017 - 06.2019
Finish Lab Manager, Sales , Master Optician
Pearle Vision
02.2015 - 03.2017
General Manager
Knight Construction
07.2009 - 03.2017
General Manager
Vision Works
01.2007 - 06.2009
General Contractor, Field Salesman and Estimator
Knight Construction
06.2006 - 12.2006
General Store Manager, Sales Optician
America's Best Contacts & Eyeglasses
11.2001 - 05.2005
Manager , Finish Lab Manager and Sales Optician
Sterling / Ipco Optical
04.1994 - 11.2001
Dr Assistant, Sales Optician and Finish Lab Manager
Dr Michael Phillips Ophthalmologist
06.1991 - 03.1994
Certificate - Ophthalmic Laboratory Technology
Bryman College
High school diploma -
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