Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earnest Smith

Philadelphia,PA

Summary

Team-oriented global supply chain management leader with proven leadership and motivational skills successfully helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and improving employee satisfaction to drive work performance. Skilled in computer programming, coding, Apple (IOS), and Microsoft (Word,Excel, PowerPoint) Safety-conscious individual comfortable lifting, pushing, and pulling material weighing up to 75 pounds. Dedicated to producing products of consistent quality. Excellent time management, organizational, and written and verbal communication skills. Committed Group Leader with solid production background. Focused on maintaining team safety and meeting challenging performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Group Leader

Federal Express, FedEx
07.2018 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • · Conflict resolution for employees and clients.
  • · Lead pre-sort meeting. (Morning motivation.)
  • · Provide tools for success
  • · Work in a constant state of alertness and safety.
  • · Collaborate with other Operations managers to achieve goals. (350 Couriers)
  • · Built strong relationships, with customers.
  • · Report to upper management
  • · Training
  • · Talent Acquisition
  • · Scheduling
  • · Strategize based on freight level for my area.
  • · Mentoring
  • · Customer service.
  • Attended staff development meetings and workshops and applied information from those events to daily activities.
  • Monitored team performance to identify productivity improvement opportunities.

Package Delivery Driver

United Parcel Service, UPS
05.2014 - 02.2015
  • Delivered packages to customer doorsteps and business offices.
  • Maintained a clean driving record and observed relevant traffic laws to reduce risks.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Lifted, lowered, and carried packages typically weighing 75 pounds throughout the regular course of delivery.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining an accurate inventory of packages and delivery records.
  • Utilized GPS to plan delivery routes with a focus on efficiency and deadline management.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding packages for pick-up.
  • Handled packages carefully, observing indications on the packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping them from turning upside-down.
  • Assessed customer drop-off locations to identify the safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.

Field Manager

CableNet Service (Xfinity)
01.2008 - 02.2009
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to production issues.
  • Coordinated and scheduled field personnel to cover operations throughout the assigned regional area.
  • Tracked key performance indicators and enforced quality control measures.
  • Maintained technical knowledge of regulations, industry trends, and applicable laws regarding human resources for operation.
  • Predicted and resolved operational bottlenecks, and supply and tool shortages.
  • Prepared operational budget and directed proper utilization of company resources to meet objectives.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Performed quality control inspections on phases of field operations.
  • Facilitated field operations through supervision and direction of field personnel.
  • Collaborated with multiple departments to meet operational deadlines.

Education

MBA - Human Resources Management

New England College
Henniker, NH

Bachelor of Science - Criminalistics And Criminal Science

Chestnut Hill College
Philadelphia, PA

Skills

  • Group Sessions
  • Educational Strategies
  • Performance Monitoring
  • Behavioral Guidance
  • Operations Management
  • Organize Supplies
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • IOS
  • Linux
  • HRIS (Workday, SAP, BambooHR, Rippling, ADP)
  • Enrichment Program Planning
  • Verbal and written communication
  • Staff Management

Timeline

Group Leader

Federal Express, FedEx
07.2018 - Current

Package Delivery Driver

United Parcel Service, UPS
05.2014 - 02.2015

Field Manager

CableNet Service (Xfinity)
01.2008 - 02.2009

MBA - Human Resources Management

New England College

Bachelor of Science - Criminalistics And Criminal Science

Chestnut Hill College
Earnest Smith