Hospitable
Earnest Thomas
General Manager
Greensboro,NC
Summary
Seasoned Manager bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
16
16
years of professional experience
Work History
Property Manager
Living Well Homes
Greensboro, NC
10.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Implemented successful strategies to increase customer satisfaction.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Property Manager
Platinum Property Manager
Greensboro, NC
04.2020 - 01.2023
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Kept properties in compliance with local, state and federal regulations.
Property Manager
Various Positions
Winston-Salem, NC
02.2006 - 08.2018
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MDSkills
Tenant issue resolution
Telephone and email etiquette
Property tours and inspections
Staff Management
Marketing and advertising
Business Development
Property Inspections
Leasing and sales
Appointment Scheduling
Brand Management
Cash Handling
Telephone etiquette
Guest experiences
Policy and procedure adherence
Software
Buildium
Timeline
Property Manager
Living Well Homes
10.2022 - Current
Property Manager
Platinum Property Manager
04.2020 - 01.2023
Property Manager
Various Positions
02.2006 - 08.2018
High School Diploma -
Oxon Hill High School