Earnestine Bennett-Wright

• Receive and route telephone calls, answering routing questions. Greet, assist, and direct visitor, as appropriate.

• Draft and edit correspondence, articles, reports, manuals, and other materials on general or technical subjects.

• Review, check and verify data analysis and other forms of reports for completeness and accuracy of computations.

• Follow up with the appropriate individual to resolve discrepancies.

• Maintain updated and accurate files of general correspondence and business documents.

• Serve as the lead clerical support assistant, providing functional guidance to other clerical employees, as assigned.

• Arrange, meetings, conferences and business travel for administrators.

• Maintain data, statistics and other forms of information, preparing reports, as required.

• Assist in maintaining efficient office operations by providing clerical relief, as required.

• Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.

• Operate standard office equipment, as required by the job.

• Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.

• Follow federal and state laws, as well as School Board policies.

Perform other duties as assigned by the immediate supervisor, or designee

Assist in organizing, recruiting, and providing support to school organizations and committees that require parent involvement; provide and coordinate activities that will encourage parent involvement in the school

. • Attend and participate in staff meetings, individual supervisory sessions, workshops and training sessions as needed for program effectiveness and compliance.

• Consult and cooperate with the principal/district administrator, assistant principals, school psychologists, guidance counselors, school social workers, and classroom teachers in providing support services to parents.

• Visit students' homes to explain school programs, to reinforce positive attitudes to parents and students toward school and to learn of any home problems that may have a bearing on student accomplishments in school; and to report such problems to appropriate school personnel (including school social workers).

• Present a positive image of the school to parents and the community.

• Become familiar with public and private agencies (health, welfare, police, etc.) in order to better service families in need.

• Assist in developing ways of involving parents in the affairs of the school and community. • Discourage absenteeism by working in conjunction with the school social workers.

• Serve as a channel of communication for relaying the concerns, thoughts, and attitudes of parents and general public to the school.

• Keep complete, up-to-date, and accurate records and reports as required.

• Serve as a member of the school's committees as determined by the principal/district administrator.

• Participate in the daily activities of the school (through involvement with Parent-Teacher Organization [PTO]/Parent-Teacher Association [PTA] and the advisory committee).

• Keep abreast of providing information on, and see involvement of school personnel, parents, and students in the activities sponsored by community groups.

• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.

• Participate in training programs offered to enhance the individual skills and proficiency related to job responsibilities.

• Review current developments, literature and technical sources of information related to job responsibilities.

• Provide support for District and school-based staff with all aspects of Leaves administration for assigned areas of support, ensuring timely follow-up and disposition of requests.

• Safeguard the confidentiality of employee health information entrusted to the Leaves department.

• Gather and review forms and other documentation received in the Leaves department for accuracy and completeness. Where applicable, follow up with the requestor for additional information and/or clarification as needed.

• Review submitted Leaves requests for conformance to federal regulations, policy and/or collective bargaining agreements. Follow up with immediate supervisor for clarification of laws, contract/policy interpretation when necessary.

• Enter and update employee data in the SAP system, with a focus on accuracy and with attention to detail.

• Process Leaves within assigned area of support, including FMLA, Personal, Military, Annual Leaves Intentions and all other transactions required of the role.

• Review and process requests for Sick Bank withdrawals in accordance with Collective Bargaining Agreements and District procedures.

• Review and validate Leaves data reports, reporting errors and other findings to the Human Resources Administrator IV, Leaves.

• Collect and review physician’s certification forms for accuracy and completeness and process, as appropriate.

• Ensure compliance with departmental record-keeping procedures, providing oversight for the receipt, and filing of documents into Leaves files maintained within the Leaves department.

• Answer phones and greet employees visiting the Leaves department in a courteous and professional manner, making every effort to address and resolve issues efficiently.

• Respond to requests for information on Leaves and Sick Leave Bank enrollment and withdrawal, Leaves policies, applicable Collective Bargaining language and processes from employees and the general public over the phone, in person, and via email.

• Maintain a system of tracking Leaves requests from receipt to completion.

• Research and resolve data discrepancies and other identified issues associated with requests for Leaves and Sick Leave Bank withdrawal transactions through review of employee records, follow-up with department administrators, etc.

• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.

• Participate in the training programs offered to enhance the individual skills and proficiency related to the job responsibilities.

• Review current developments, literature and technical sources of information related to job responsibilities.

• Ensure adherence to safety rules and procedures.

• Follow federal and state laws, as well as School Board policies.

• Perform other duties as assigned by the immediate supervisor, or designee.

• Maintained inventory/control records, typed letters, memos, charts, labels, reports, or other correspondence using a

keyboard or typewriter. Also completed log in and out sheets: answer phones, faxed information pert to cases etc.

• Sorts or classifies information, according to content, purpose, user criteria, chronological, alphabetical, or numerical.

order. Locates and retrieves files upon request from authorized users.

• Removes or destroys outdated materials in accordance with file maintenance schedules or legal requirements.

• Assigns and records or stamps identification numbers or codes to index materials for filing and tracking assignments.

• Inspects, examines materials or files for accuracy, legibility, or damage. Inserts additional data on file records.

• Authorizes or documents materials movement, using logbook or computer and traces missing files.

• Redact and respond to State Attorney Request and Public Service request in a timely manner.

• Entered Property Evidence and receipts into the system daily.

Receives telephone calls from the public requesting information about county, municipality, and state and federal government services.

Evaluates the needs of the caller by determining the exact nature of the call.

Provides information in response to complaints or request for information from callers and walk-in customers regarding all county departments and departmental services in order to resolve citizen complaints.

Provides direction and accurately refers callers and walk in to a variety of non-county multi-jurisdictional governmental and community resources.

Serves as rumor control resource during and immediately following an emergency or disaster; intercepts rumor control calls and disseminate accurate information in a prompt yet tactful manner.

Performs other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of Miami-Dade County departments, their functions, services, and locations.

Knowledge of the functions, services provided, and locations of other jurisdictions and social service agencies.

Knowledge of the area's geography

Knowledge of the proper legal functions of governmental agencies sufficient to answer or direct citizen inquires.

Knowledge of departmental regulations pertaining to citizen complaints and resolutions.

Knowledge of public relations principles and techniques.

Knowledge of office practices and procedures.

Ability to communicate effectively with the general public by means of the telephone and in person.

Ability to discuss requests and inquiries with citizens and explain established rules, regulations and procedures.

Ability to provide quality service that consistently meets or exceeds caller needs and expectations.
Ability to communicate effectively with the general public by means of the telephone and in person.

Ability to express ideas clearly and concisely, verbally, and in writing.

Ability to think critically and separate opinion from fact.

Ability to work independently in the absence of supervision."

·• Served as an ambassador for the organization through internal and external communication, interactions, and

demonstrated flexibility in handling multiple requests for assistance.

• Processed cash, checks, and lien payments. Balanced large sums of cash and check receipts to register totals.

• Posted receipts by totals to various distributions with general ledger accounts.

• Researched and responded to customer inquiries.

• Operated validating check machines, ten key calculators, cash registers, and other office equipment.

• Prepared and submitted financial transactions receipts, daily bank deposits and delinquent account reports.

Investigate and adjust customer complaints concerning water service and billing.

· Provide direction and accurately refer caller to a variety of non-county multi-jurisdictional government and community resources.

· Offer information in response to citizen complaints and register them with the appropriate agency for resolution.

· Provide information regarding all county departments and services provided.

· Investigate complaints and also take applications for new services.

· Receives requests via email, telephone or walk-ins regarding high bills, low pressure or leaks, final bills, and refunds of deposit.

· Recognized for strict attention to detail and strong work ethic. Highly regarded among management and coworkers.