Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earnestine Huey

Lubbock,US

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Branch Manager

Midwest Finance
03.2024 - 07.2024
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Customer Service Representative

VXI Global Solutions LLC
08.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Representative

AT&T Mobility
05.2001 - 06.2022
  • Listened to the questions and concerns of customers in order to provide answers or responses
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
  • Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
  • Provided excellent customer service by quickly resolving issues and responding to inquiries
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards
  • Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]
  • Use standard office equipment and computer programs
  • Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
  • Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe]
  • Made recommendations for potential products or services by gathering customer information and analyzing customer needs
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Branch Manager

Western Finance
03.1991 - 04.2001
  • Developed prospects for new loans with [Number] cold calls per week
  • Created a friendly, warm, and welcoming customer service branch environment
  • Submitted loan applications to the loan underwriter for review and approval
  • Assist the sales team in meeting their goals by developing a strategy for my branch every new plant season
  • Wrote reports on deteriorating trends and losses at the end of the fiscal year
  • Recommended loan approvals and denials based on customer loan application reviews
  • Increased branch production rates by handling staff conflicts, evaluations, hiring/firing processes, and coaching employees on company protocol and payroll operations
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data
  • Used [Action] and [Action] to consistently motivate employees to exceed quotas
  • Organized sales, service, and operations processes on a daily basis
  • Increased overall annual sales [Number]% by incorporating several quality process improvements within the branch
  • Reviewed and edited loan agreements to improve efficiency and accuracy
  • Created sales, relationship, and credit strategies to meet revenue and service objectives
  • Review reports on a regular basis in order to maximize Branch's profit
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.

Education

High School -

Ropesville High School
01.1986

Skills

  • Cheerful and energetic
  • Professional telephone demeanor
  • Report preparation
  • Dependable and reliable
  • Credit card processing
  • Excellent multi-tasker
  • Money handling abilities
  • Active listening
  • Software Name] call center software
  • Customer service
  • Multi-line phone talent
  • 10-Key
  • Strong communication skills
  • Inbound and outbound calling

Timeline

Branch Manager

Midwest Finance
03.2024 - 07.2024

Customer Service Representative

VXI Global Solutions LLC
08.2023 - 03.2024

Customer Representative

AT&T Mobility
05.2001 - 06.2022

Branch Manager

Western Finance
03.1991 - 04.2001

High School -

Ropesville High School

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Earnestine Huey