Earnestine Sampson
Dallas,TX
Summary
Proven to excel in fast-paced environments, I significantly enhanced patient satisfaction and efficiency at Dallas Associated Dermatologists through expert patient evaluation and teamwork. Skilled in multitasking and patient examination, my proactive problem-solving reduced complaints by over 30%, showcasing my commitment to excellence and collaborative spirit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dallas Associated Dermatologists (Contract)
Front Office Specialist
03.2024 - Current
- Evaluated patients to determine eligibility for cosmetic procedures such as liposuction, laser resurfacing or microdermabrasion.
- Recommend diagnostic tests based on patients' histories and physical examination findings.
- Monitored effectiveness of skin treatments and made necessary improvements or changes.
- Provided therapies such as chemical peels, wart removal and intralesional steroids.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative (Contract)
US Radiology Specialists
11.2023 - 02.2024
- Exceeded performance targets with exceptional time management skills, prioritizing tasks for maximum efficiency.
- Reduced customer complaints through proactive problem-solving and timely follow-up on outstanding issues.
- Supported colleagues during peak periods or absences, demonstrating adaptability and strong teamwork capabilities.
- Streamlined communication processes for improved efficiency, effectively managing high call volumes.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
Front Office Specialist
Texas Health Resources Dallas
06.2023 - 08.2023
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Greeted, registered, and checked in patients.
- Reviewed and updated customer information in database for accuracy.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Reimbursement Specialist
Care Metx (Contract)
12.2022 - 02.2023
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Reduced claim denial rates by thoroughly reviewing documentation before submission to insurance providers.
Insurance Billing Specialist
Paragon Healthcare
09.2021 - 06.2022
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
Medical Records/Insurance Verification Specialist
Guardian Healthcare Centers
08.2016 - 08.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Education
High School Diploma -
Mansura High School
Mansura, LASkills
- Chart updating
- Patient Examination
- Patient Evaluation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multitasking
Certification
Certified Insurance Medical Coder
Timeline
Dallas Associated Dermatologists (Contract)
Front Office Specialist
03.2024 - Current
Customer Service Representative (Contract)
US Radiology Specialists
11.2023 - 02.2024
Front Office Specialist
Texas Health Resources Dallas
06.2023 - 08.2023
Reimbursement Specialist
Care Metx (Contract)
12.2022 - 02.2023
Insurance Billing Specialist
Paragon Healthcare
09.2021 - 06.2022
Medical Records/Insurance Verification Specialist
Guardian Healthcare Centers
08.2016 - 08.2021
High School Diploma -
Mansura High School
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