Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earseleanne Davis-Patterson

San Ramon,CA

Summary

Extensive experience in Administrative, Customer Service and phone interaction in a fast-paced environment. Very experienced with Data entry and skilled in using MS Office to distribute manuscripts, documents and created PowerPoint presentations. Managed QuickBooks, A/P and A/R expense accounts and personal banking. Interacted directly with vendors while being professional and poised in all communications, in a fast-paced and complex environment. Excellent verbal and written communication skills. Exceptional interpersonal skills with the ability to work effectively with all levels of management and internal/external customers Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. To seek and maintain a full-time position that offers professional challenges by utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

19
19
years of professional experience

Work History

Move Coordinator/ Supervisor

Nor-Cal Moving & Storage
07.2020 - Current
  • Registered all Intrastate and local household order's using Qlab
  • Perform quality check calls to customers throughout their move process
  • Training customer service team on Qlab system
  • Work closely with sales team to schedule pack and load dates
  • Schedule third party services for unique furniture items and pictures
  • Send contracts and credit card authorizations to customer via DocuSign
  • Responsible for updating system and entering payments from customers
  • Calmly and efficiently communicate with current and prospective customers, providing any required information and maintaining correspondence throughout the move process
  • Resolving customer issues to avoid management involvement
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved operations by working with team members and customers to find workable solutions
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Move Coordinator/Administrative Office Assistant

Beltmann Relocation
05.2018 - 02.2020
  • Extensive customer service support via phone, email or fax regarding delivery scheduling, survey bookings and household move scheduling
  • Coordinate moves from start to finish
  • Registered all Intrastate, local and International Household and Logistic order's using Qlab and Solomon
  • Scheduled third party services for disassembling and reassembling of unique furniture
  • Send DocuSign to customer for signing and collecting payments and made weekly bank deposits
  • Work Closely with operations manager to schedule pack and load dates
  • Created all move files for all moves, made sure all weight tickets and Cost details were accurate
  • Perform quality check calls to customers during and after moves
  • Made sure daily logistic orders were logged in and scheduled
  • Create reports for management to track sales reps' progress
  • Created and scanned over monthly OA reports to the corporate office
  • Ordered office supplies and set up new employee workstations.

Customer Service Administrator

Sonitrol Security
01.2016 - 05.2018
  • Extensive customer service support via phone, email, or fax
  • Process cancellation and upgrades of systems, Created Service tickets
  • Worked close with the service dept
  • Created personalized maps sites in Smart Draw for customer to identify their Sonitrol alarm point
  • Reviewed, deliver contracts and addendums before customer signing
  • In charge of Training customers on using security system, Scheduled techs
  • Activated new hire cell phone
  • Provided Administrative Support to two sales reps.
  • Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
  • Scheduled customer appointments for [Number] account managers engaged in business travel.

Customer Support

NVT Technologies
05.2011 - 08.2015
  • Extensive Customer service support via phone, email, or fax
  • Process all Order Entry
  • Receive and check orders for completion and accuracy using MAS 500
  • Order Confirmation via phone and email and fax
  • Issue RA's
  • Updated Sales Force to maintain office documents or CRM
  • Responsible for Application, Technical Support, and proper installation.

Customer Advocacy /Provisioner

MegaPath Inc
05.2005 - 10.2011
  • Processed cancellations, reschedules dispatches, and updated customer information
  • Provided customer support and troubleshooting
  • Basic IP network configuration and troubleshooting
  • Provided support for sales teams
  • Process incoming sales orders for new/addition/change/disconnect customer orders for internet
  • Assisted IP- support team with customer contact problem solving during turn-up.
  • Ensured timely delivery of services by coordinating with cross-functional teams and vendors for equipment procurement and installation.

Education

Some College (No Degree) - General Office Services

Chabot College
Hayward, CA

Skills

  • Microsoft Suite, QPD, STS, Sales Force, Google Docs
  • QuickBooks, Back Office, Problem-solving abilities
  • Problem resolution, Conflict resolution, Attention to Detail
  • Multitasking, Critical Thinking, Email and Phone Communication
  • Email and Phone Communication, Relationship Building
  • Team Collaboration, Staff Training, Schedule Coordination
  • Price Quoting, Transportation Coordination, Information Verification

Timeline

Move Coordinator/ Supervisor

Nor-Cal Moving & Storage
07.2020 - Current

Move Coordinator/Administrative Office Assistant

Beltmann Relocation
05.2018 - 02.2020

Customer Service Administrator

Sonitrol Security
01.2016 - 05.2018

Customer Support

NVT Technologies
05.2011 - 08.2015

Customer Advocacy /Provisioner

MegaPath Inc
05.2005 - 10.2011

Some College (No Degree) - General Office Services

Chabot College
Earseleanne Davis-Patterson