Eartha Cambridge
Key Account Manager
Doral,FL
Summary
Accomplished Key Account Manager at Princess Cargo Corp., adept in sales lifecycle management and fostering strong client relationships, significantly enhancing business growth. Demonstrated expertise in strategic planning and operational management, leading to streamlined operations and increased efficiency. Proven track record in achieving consistent revenue growth and customer satisfaction through innovative solutions and effective team leadership.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Key Account Manager
Princess Cargo Corp.
Hialeah, FL
06.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Built relationships with customers and community to promote long term business growth.
Vice President
Global Distribution and Logistics LLC
Miami, FL
06.2017 - 10.2022
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established performance goals for department and outlined processes for achievement.
- Established performance goals for department and provided methods for reaching milestones.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Clarified roles, responsibilities and expectations of staff.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Achieved significant cost savings through supply chain optimization efforts such as strategic sourcing initiatives and logistics improvements.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency and profits.
General Manager
Cambridge International Transport N.V
Paramaribo,Suriname
05.2008 - 04.2017
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Cambridge International Transport Nv
Paramaribo, Su
07.2000 - 07.2005
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Alpha Max Acadamy
Paramaribo, SurinameSkills
Sales lifecycle management
Timeline
Key Account Manager
Princess Cargo Corp.
06.2023 - Current
Vice President
Global Distribution and Logistics LLC
06.2017 - 10.2022
General Manager
Cambridge International Transport N.V
05.2008 - 04.2017
Operations Manager
Cambridge International Transport Nv
07.2000 - 07.2005
Alpha Max Acadamy
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