Eartha Sumpter
Columbus,GA
Summary
Dedicated and punctual professional seeking job opportunity to showcase assets and contribute skills. Possessing strong work ethic and efficiency. Able to collaborate with diverse teams and work towards common objectives. Finds great satisfaction in meeting new people and leveraging collective efforts to drive success for the organization.
Overview
10
10
years of professional experience
Work History
Daycare Teacher
Childcare Network
07.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Benefits Customer Service Representative
Anthem
10.2021 - 03.2022
- Provided exceptional service by consistently addressing customer concerns in a timely and empathetic manner, resulting in increased client satisfaction scores.
- Consistently met or exceeded performance metrics related to call handling, customer satisfaction, and issue resolution.
- Managed sensitive employee data with utmost confidentiality while processing benefits changes and updates.
- Collaborated with benefits providers to resolve issues and maintain positive relationships.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Crew Member
Wendy's
03.2018 - 10.2021
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Internet Sales Representative
Afni Call Center
03.2018 - 10.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Achieved monthly sales quotas by effectively managing time, prioritizing tasks, maintaining excellent organizational skills throughout the entire process from lead generation to post-sales follow-up activities.
- Negotiated contracts with suppliers/vendors to secure favorable pricing options for our customers without compromising quality or service levels.
- Implemented targeted promotions to attract new clients while retaining existing ones, contributing to overall revenue growth.
Cashier
Walmart
05.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - General Studies
Central High School
2400 Dobbs Dr05.2015
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Customer Service
- Loves children
- Active listener
- CPR and First Aid
- Child Care
Timeline
Daycare Teacher
Childcare Network
07.2023 - Current
Benefits Customer Service Representative
Anthem
10.2021 - 03.2022
Crew Member
Wendy's
03.2018 - 10.2021
Internet Sales Representative
Afni Call Center
03.2018 - 10.2021
Cashier
Walmart
05.2015 - 02.2017
High School Diploma - General Studies
Central High School
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