E. Ashley Koestler

Responsible for HR support, including, but not limited to:

• Planning, implementing, communicating, and administering human resource programs, policies and practices
• Coordinating events focused on employee recognition
• Maintaining HR records for employees, prepare metrics, analytics and reports, and ensure data integrity and privacy
• Ensuring timely completion of compliance training
• Administering compensation and benefits packages
• Managing and leading all talent acquisition initiatives to ensure top talent attraction and retention
• Preparing weekly, monthly, and annual reporting
• Building and maintaining strong, positive, and professional relationships throughout all levels of the organization to achieve business objectives and a positive culture
• Ensuring safe and fair working environment in compliance with company policy and employment laws
• Investigating employee relation issues and carry out discipline if required

Responsible for EHS supporting including, but not limited to:

• Preparing all site documents for Mississippi plant
• Developing site's internal software, Gensuite, and implementing the Company's safety concern reporting program for timely reporting
• Ensuring OSHA mandated training is completed and updated via the internal system
• Investigating and managing incidents at MS site
• Discussing actions and concerns with management regularly

• Administered the full cycle recruitment process for assigned roles by creating new job requisitions in the HRIS system, assisting hiring mgrs. with questions on the recruitment process, reviewing resumes, sourcing candidates, coordinating, and scheduling interviews, conducting interviews, generating offer letters, extending offers to candidates, etc.
• Source candidates using a variety of methods (job boards, social media, networking, etc.)
• Provide a high-level candidate experience by responding to questions professionally and timely and assisting/coordinating any other candidate needs.
• Collaborate with hiring managers to understand staffing needs and requirements.
• Extend offers of employment and facilitate smooth onboarding processes.
• Served as the primary HR resource for employees and managers of assigned business groups.
• Addressed employee concerns and ensure compliance with company policies.
• Supported employee engagement initiatives and promote a positive work environment.
• Assisted with investigations, performance improvement plans, disciplinary actions, etc.
• Liaised with benefits, payroll, and HR operations to address employee questions and problems.
• Supported annual processes such as calibration, performance reviews, succession planning, annual merit pay and bonus processes.
• Maintain HR records and ensure all documentation is accurate and up-to-date.
• Participate on project teams for assigned projects.

• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
• Reduced attorney workload by drafting routine legal briefs and other documents such as pleadings, motions, and affidavits.
• Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
• Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
• Edited and proofread legal documents to verify accuracy.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
• Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
• Contributed to successful case outcomes through diligent fact investigation and witness interviews.
• Collaborated with attorneys to develop strategies for each case.
• Assisted attorneys with reviewing and organizing witness reports.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Expanded customer base through effective networking, cold calling, and relationship-building strategies.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
• Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
• Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
• Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
• Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
• Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability.
• Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Reviewed and executed confidential documents, contracts and disclosures.
• Prepared and presented contracts and other legal documents to clients.
• Developed new business and managed new and existing clients.

• Dean's List, December 2006
• Relevant Coursework: Strategies for Success/DISC
• 4.0 GPA

• Lady Trojans Softball Scholarship Recipient
• Phi Beta Lambda/FBLA Member
• 3.3 GPA