Eason Simmons
North Providence,RI
Summary
Dedicated Billing Services Coordinator at Adler, Pollock & Sheehan, skilled in invoice processing and customer service. Demonstrated accuracy and precision in managing billing documents, resolving disputes, and maintaining organized records. Proven ability to meet deadlines while fostering positive relationships with clients and colleagues through effective communication and teamwork.
Overview
23
23
years of professional experience
Work History
Billing Services Coordinator
Adler, Pollock & Sheehan
Providence, USA
07.2019 - Current
- Create and distribute monthly prebills, statement of accounts, workload reports, retainer reports, and WIP reports.
- Input edits to pre bills into system to generate monthly invoices.
- Maintained impeccable and organized records of customer interactions, transactions, billing history, account information and follow up comments.
- Provided exceptional customer service to all attorneys, paralegals, staff, and clients by responding promptly to inquiries, resolving issues quickly and maintaining positive relationships.
- Accurately processed invoices in a timely manner, utilizing excellent organizational skills.
- Created detailed spreadsheets outlining invoices history, special rates history, attorney participation, and other client/account information.
- Utilized problem-solving abilities to troubleshoot complex billing issues.
- Communicated clearly and concisely with attorneys, paralegals, and staff about billing procedures and processes.
- Reconciled invoices with client payments to identify discrepancies.
- Processed invoices accurately and efficiently, meeting deadlines consistently.
- Coordinated billing processes and ensured accurate invoicing for client accounts.
- Reviewed and processed billing documents for accuracy and completeness prior to data entry into the accounting system.
Copy Center Associate
Adler Pollock & Sheehan
Providence, USA
03.2003 - 06.2019
- Organized workflow to ensure timely completion of projects within established deadlines.
- Prepared shipping boxes using corrugated cardboard cutters following company guidelines.
- Maintained accurate records of job progress reports.
- Maintained a professional customer service attitude while interacting with attorneys, paralegals, staff, and clients.
- Stocked shelves with paper supplies in preparation for production runs.
- Performed quality control checks on all copies produced for accuracy and clarity.
- Coordinated with external vendors for supply deliveries when necessary.
- Assisted with training new employees on operation of machines and other tasks.
- Always ensured adherence to safety protocols while operating machinery.
- Loaded machines with blank paper or film.
- Troubleshot malfunctions with copiers, scanners and other office equipment quickly to minimize downtime.
- Adjusted settings on the control panel for different types of document sizes or color copies.
- Sorted, assembled, and proofed completed work.
- Operated high speed business photocopiers, scanners, folding, and inserting machines, and binder machines.
- Maintained stock of supplies and requisition any needed items.
Skills
- Software knowledge (Aderant, Kofax, Excel, Outlook, etc)
- Invoice processing
- Billing statement review
- Effective communication
- Accuracy and precision
- Deadline-oriented
- Confidentiality
- Customer service
- Dispute resolution
- Spreadsheet production and management
- Teamwork and collaboration
- Problem solving
- Multitasking abilities
- Task prioritization
- Security procedures
- Self-motivation
- Time management
- Professionalism and ethics
Timeline
Billing Services Coordinator
Adler, Pollock & Sheehan
07.2019 - Current
Copy Center Associate
Adler Pollock & Sheehan
03.2003 - 06.2019
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