EASTER CYNTHIA
Emporia,VA
Summary
Accomplished Director of Culinary Services at Emporia Greensville Health and Rehabilitations, adept in budgeting and office management. Leveraged financial acumen and team leadership to enhance operational efficiency, achieving significant cost reductions. Excelled in fostering vendor relationships and championing sustainability, markedly improving guest satisfaction and team morale. Skilled in accounts payable and auditing, with a proven track record in the USDA and corrections sectors.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Culinary Services
Emporia Greensville Health and Rehabilitations
03.2023 - 11.2024
- Developed innovative menus that catered to diverse clientele, driving customer retention and attracting new patrons.
- Established strong relationships with vendors and suppliers, ensuring consistent delivery of quality ingredients at competitive prices.
- Championed sustainability initiatives within the organization, incorporating locally-sourced ingredients and minimizing environmental impact wherever possible.
- Improved overall guest satisfaction by consistently delivering high-quality culinary experiences.
- Implemented cost control measures to reduce food waste, optimize inventory management, and increase profitability.
- Analyzed guest feedback data to identify trends and opportunities for improvement in menu offerings, service levels, or presentation styles.
- Managed budgets for labor costs, equipment purchases, facilities upgrades, while maximizing return on investment for the organization''s resources.
- Promoted a collaborative work environment among team members by encouraging open communication channels between front-of-house staffs and back-of-house personnel.
Director and Teacher
Jackson Feild Behavioral Health
10.2020 - 06.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Office Manager
Pearson Funeral Home
01.1990 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Records Clerk
Lawrenceville Correctional Center Wackenhut
02.2019 - 08.2019
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
Assistant Food Service Director
Lawrenceville Correctional Center GEO
09.2007 - 08.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Developed policies and procedures, budgets, detailed reconciliation, financial reports,scheduling and acquisitions.
- Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
- Developed strategies to improve food service levels for busy facility handling 4500 meals each day.
- Worked compiling ACA and QCP files while traveling to open and close facilities.
- Facilitated productive communication between kitchen staff, servers, and management to foster teamwork and smooth operations.
- Streamlined inventory management processes to reduce waste, improve efficiency, and maintain adequate stock levels. Maintained a 1.9 million dollar budget.
Education
Master of Arts - ORGANIZATIONAL MANAGEMENT
UNIVERSITY OF LYNCHBURG
Lynchburg, VA05-2010
Bachelor of Arts - ORGANIZATIONAL MANAGEMENT
VIRGINIA UNIVERSTY OF LYNCHBURG
Lynchburg, VA05-2008
CERTIFIED DIETARY MANAGER - CERTIFICATION
Auburn University
Auburn, AL06-2006
Skills
- Accounts payable and Receiving
- Budgeting
- Accounting
- Financial Report Writing
- Time management
- Office Management
- Auditing
- Sanitation
- USDA and Corrections Experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Collaborated with team of 20 in the development of Policies and Procedures.
- Achieved accomodations for completing Standards with accuracy and efficiency.
- Achieved all through effectively helping with Audits and dedicated work.
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Numerous
Received numerous awards for outstanding performance .
Languages
English
Spanish
Limited Working
Timeline
Director of Culinary Services
Emporia Greensville Health and Rehabilitations
03.2023 - 11.2024
Director and Teacher
Jackson Feild Behavioral Health
10.2020 - 06.2022
Records Clerk
Lawrenceville Correctional Center Wackenhut
02.2019 - 08.2019
Assistant Food Service Director
Lawrenceville Correctional Center GEO
09.2007 - 08.2019
Office Manager
Pearson Funeral Home
01.1990 - 03.2020
Master of Arts - ORGANIZATIONAL MANAGEMENT
UNIVERSITY OF LYNCHBURG
Bachelor of Arts - ORGANIZATIONAL MANAGEMENT
VIRGINIA UNIVERSTY OF LYNCHBURG
CERTIFIED DIETARY MANAGER - CERTIFICATION
Auburn University
Similar Profiles
Courtney Hobbs, RNCourtney Hobbs, RN
Registered Nurse Supervisor - LTC at Greensville Health & RehabilitationRegistered Nurse Supervisor - LTC at Greensville Health & Rehabilitation
LA KISHA ROBINSONLA KISHA ROBINSON
ASSISTANT KITCHEN MANAGER at EMPORIA HEALTH AND REHAB FACILITYASSISTANT KITCHEN MANAGER at EMPORIA HEALTH AND REHAB FACILITY
Aisha RueAisha Rue
CNA at Emporia Health and RehabCNA at Emporia Health and Rehab