Easter Howard
Birmingham,AL
Summary
Dynamic administrative professional with a proven track record at Jefferson County Department of Health, excelling in clerical support and maintaining confidentiality. Recognized for enhancing workflow efficiency and training new hires, while delivering exceptional verbal and written communication. Committed to fostering a positive office environment and ensuring operational excellence.
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Jefferson County Department Of Health
07.2022 - Current
- Perform a variety of routine administrative and support services of limited complexity within the department. Maintain department communications by answering phones and emails, maintain department calendars and schedules, and create department correspondence for internal and external customer. Provide clerical support to the department by processing mail, attending and taking notes at meetings, gathering documentation, and filing and securing records and documentation.
- Collaborated with team members to streamline administrative processes, enhancing overall workflow.
- Trained new hires on office procedures and software tools to foster team productivity.
- Monitored inventory levels of office supplies, facilitating timely replenishment for operations continuity.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Served 2+ years as temporary liaison for the print shop duties to include making booklets, pamphlets and general copies as needed per department; supervised two interns
Administrative Office Specialist III
University of Health Services Foundation
03.2018 - 07.2022
- Coordinated administrative functions, ensuring efficient office operations and support for faculty and staff.
- Streamlined scheduling processes, optimizing calendar management for multiple department heads.
- Implemented electronic filing systems, enhancing document retrieval efficiency and compliance with university protocols.
- Developed training materials for new staff, fostering onboarding process consistency and knowledge transfer.
- Provide administrative support for assigned physicians, nursing staff, social workers, nutritionist, respiratory therapist, to include communication between staff and patients for large clinical practice
- Compose, type edit, and distribute correspondence, memos, forms, reports
- Log messages into (EMR) then route to appropriate staff member
- Page physicians or other staff member when pertinent
- Provide back up support for office manager & receptionist
- data entry, appointment scheduling/canceling
- verify insurance and implement PA if necessary
- Processed incoming and outgoing mail and packages according to established procedures.
- Strengthened client relationships by providing exceptional assistance during phone calls or email exchanges while maintaining strict confidentiality standards.
- Managed filing system, entered data and completed other clerical tasks.
Health Unit Coordinator
St. Vincent's Health System
10.2014 - 03.2018
- Coordinated patient admissions, ensuring accurate information flow between departments and enhancing operational efficiency.
- Implemented scheduling systems that optimized staff allocation and reduced patient wait times.
- Maintained electronic health records, ensuring data accuracy and compliance with regulatory standards.
- Collaborated with healthcare teams to streamline communication processes, improving patient care delivery.
- Trained new staff on administrative protocols, fostering a supportive learning environment.
- Provide a high level of customer service to patients, families, visitors, and employees to promote the highest level of patient experience
- Perform administrative and clerical duties to ensure efficient operational flow of each department
- Conduct in person greeting and welcome to the unit for newly admitted patients
- Expedite patients call request in a timely manner
- Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care
- Assist with processing patient admissions, transfers, and discharges
- Assemble and maintain patient medical records and other confidential documents related to patient care
Education
High School Diploma -
Huffman High School
Orange Beach, ALBachelor of Science - Business Administration
Columbia Southern University
Orange Beach, AL12-2026
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
Timeline
Administrative Clerk
Jefferson County Department Of Health
07.2022 - Current
Administrative Office Specialist III
University of Health Services Foundation
03.2018 - 07.2022
Health Unit Coordinator
St. Vincent's Health System
10.2014 - 03.2018
High School Diploma -
Huffman High School
Bachelor of Science - Business Administration
Columbia Southern University
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