Easter Smith
Austin,TX
Summary
Service-oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Small Pack Agent
Randstad
06.2023 - Current
- Manage transportation for a handful of Omni’s key accounts – providing the customer with unmatched service from the initial quote to the delivery
- Daily Tasks include quoting customers, pulling inventory, booking shipments with our trusted vendors, tracking and tracing, and invoicing.
- Assisted call-in customers with questions and orders.
Content Payment Review Agent
Accenture Flex
10.2019 - 06.2023
- Assisting users with payments, billing system and other queries
- Identify, recommend and implement process improvements
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Customer Service Associate
Cigna
07.2017 - 09.2019
- Reviewed applications and identify the type, export data from OnBase and input into Life Pro accurately and effective.
- Checked documentation for accuracy and validity on updated systems.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
EFT/Chargeback Disputes Analyst
Volt
12.2016 - 07.2017
- Identified fraud and reported suspected cases to appropriate contact.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Investigated disputed credit or debit card transactions.
Hardware Tech Support
Volt (Telus International)
07.2016 - 11.2016
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
Administrative Assistant Dynamex
Staffmark
01.2015 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Education
Diploma - L.B.J - Medical Terminology
Virginia College
06.2012
Skills
- Great Customer service/written/verbal skills
- Excellent Organizational skills
- Strong problem-solving ability
- Multi-task in high pressure situations
- Microsoft Office, Microsoft Excel/ Power point
- Attention to Detail
- Data Gathering
- Resolving Issues
- Customer Data Confidentiality
- Online Chat
- Customer Service Optimization
- Call Center Operations
Timeline
Small Pack Agent
Randstad
06.2023 - Current
Content Payment Review Agent
Accenture Flex
10.2019 - 06.2023
Customer Service Associate
Cigna
07.2017 - 09.2019
EFT/Chargeback Disputes Analyst
Volt
12.2016 - 07.2017
Hardware Tech Support
Volt (Telus International)
07.2016 - 11.2016
Administrative Assistant Dynamex
Staffmark
01.2015 - 12.2015
Diploma - L.B.J - Medical Terminology
Virginia College
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