Easter Smith
Austin,TX
Summary
Service-oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Small Pack Agent
Randstad
Austin, TX
06.2023 - Current
- Manage transportation for a handful of Omni’s key accounts – providing the customers with unmatched service from the initial quote to the delivery assuring to keep the best rates against competitors.
- Tracking and tracing every shipment on our account, invoicing for multiple customers, and billing each customer shipments weekly.
Content Payment Review Agent
Accenture
Austin, TX
10.2019 - 06.2023
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Associate
Cigna
Austin, TX
07.2017 - 09.2019
- Processed new policy applications and updated existing policy documents.
- Checked documentation for accuracy and validity on updated systems.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
EFT/Disputes Analyst (Temp)
Volt Workforce Solutions
Austin , TX
12.2016 - 07.2017
- Identified fraud and reported suspected cases to appropriate contact.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Resolved customer inquiries regarding EFT payments and transfers. Generated ACH files for processing by financial institutions.
Hardware Tech Support (Temp)
Volt Workforce Solutions
Austin , TX
07.2016 - 11.2016
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Walked individuals through basic troubleshooting tasks. Trained users on how to operate components and systems.
- Troubleshot, tested, and diagnosed software and hardware issues on computers.
Education
Diploma - Medical Terminology
Lyndon Baines Johnson
Austin06.2012
Skills
- Great Customer service/written/verbal skills
- Multi-task in high pressure situations
- Microsoft Office, Microsoft Excel/ Power point
- Attention to Detail
- Data Gathering
- Resolving Issues
- Customer Data Confidentiality
- Online Chat
- Customer Service Optimization
- Call Center Operations
- Claims Processing
- HIPAA Compliance
- Insurance Verification
- Invoicing proficiency
Timeline
Small Pack Agent
Randstad
06.2023 - Current
Content Payment Review Agent
Accenture
10.2019 - 06.2023
Customer Service Associate
Cigna
07.2017 - 09.2019
EFT/Disputes Analyst (Temp)
Volt Workforce Solutions
12.2016 - 07.2017
Hardware Tech Support (Temp)
Volt Workforce Solutions
07.2016 - 11.2016
Diploma - Medical Terminology
Lyndon Baines Johnson
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