Esther Sprague
Springfield,MO
Summary
Versatile professional with a background in educational and financial sectors, notably at OACAC Headstart. Excelled in roles requiring analytical thinking and proficiency in Microsoft Office. Demonstrated ability to adapt and collaborate effectively, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in learning outcomes and client service processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
OACAC Headstart
02.2024 - 01.2025
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Registration Specialist
Cox Health
10.2024 - Current
- The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions.
- This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, and insurance information, and collecting patient liability (if known) at the time of service.
Client Service Account Specialist
JPMorgan Chase
03.2023 - 09.2024
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
- Leverage a deep understanding of customer-focused behaviors to make informed decisions that deliver to each of our clients.
- Work both independently and in a team environment with minimal supervision while able to navigate multiple platforms.
Primary Auditor
Great Southern Bank
02.2022 - 12.2022
- Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML.
- Responsible for processing any account information changes and ensuring supporting documentation is present and accurate.
- Knowledgeable of company standards to assist customers with relatable questions and inquiries regarding accounts set up.
Education
Associate of Science - Mechanical Engineering
Ozark Technical Community College
Springfield, MOHigh School Diploma - General Studies
Sprague (Home) Academy
Springfield, MO05-2017
Skills
- Proficient in Microsoft Office
- Analytical and Critical Thinking
- Collaborator and Adaptive Thinker
- Adept in Autodesk, Adobe, and Design
Certification
- Child Development Associate (CDA) Certificate
Timeline
Registration Specialist
Cox Health
10.2024 - Current
Teacher's Assistant
OACAC Headstart
02.2024 - 01.2025
Client Service Account Specialist
JPMorgan Chase
03.2023 - 09.2024
Primary Auditor
Great Southern Bank
02.2022 - 12.2022
Associate of Science - Mechanical Engineering
Ozark Technical Community College
High School Diploma - General Studies
Sprague (Home) Academy
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