Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certificates And Achievements
Timeline
Generic

Easton Younger

Wisconsin

Summary

Resident Relations Manager with extensive experience in tenant relations and customer service excellence. Proven ability to resolve complaints effectively while ensuring compliance with regulations. Strong communication and leadership skills utilized to build positive relationships and enhance tenant satisfaction. Focused on delivering customized solutions and optimizing processes.

Overview

9
9
years of professional experience

Work History

Resident Relations Manager

Home365 Property Management
Remote
01.2025 - Current
  • Served as a liaison between tenants and other departments within the organization.
  • Established procedures for responding quickly and effectively to tenant complaints.
  • Responded promptly to emergencies involving residents and coordinated appropriate responses.
  • Have knowledge and proficiency in using support tickets to accurately assess and address the needs of tenants.
  • Ensure tenants understand their rights and provide further explanation when needed regarding their lease agreement.

Leasing Assistant

United Metro Property Management
Remote
01.2019 - 12.2024
  • Prepare and distribute leases for approved applicants, including drafting agreements, applicable addenda, and emailing tenants HOA CCRs and Rules and Regulations.
  • Manage move-in funds and communicated essential notifications to relevant parties, including the provision of keys for move-in day.
  • Pull monthly lease expiration reports for managing and tracking lease renewals.
  • Advised tenants on their rights under the terms of their lease agreement.
  • Maintain current knowledge of tenant insurance policies and requirements to ensure compliance and informed tenant support.
  • Resolved tenant complaints promptly and professionally.

Property Manager

Top Notch Property Management
01.2016 - 01.2019
  • Established strong relationships with property owners and tenants to deliver exceptional, tailored service.
  • Collaborated with vendors to oversee maintenance operations and promptly resolve arising issues.
  • Performed in-depth property inspections to ensure compliance and maintain high standards, identifying opportunities for enhancement and optimization.
  • Identified potential issues and provided effective solutions, addressing the concerns of all parties involved.
  • Initiated legal action against individuals in violation of lease agreements on behalf of property owners.

Infantryman

United States Army
01.2016 - 01.2019
  • Trained and supervised a team of three soldiers, enhancing operational readiness and teamwork.
  • Mentored team members to attain tactical proficiency, fostering a culture of continuous improvement.
  • Conducted monthly counseling sessions to support team members' professional development and performance.
  • Developed leadership skills by delivering daily briefings on group tasks, ensuring clear communication and alignment on objectives.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT

Diploma -

Prescott High School
01.2013

Skills

  • Attention to detail
  • Leadership
  • Communication skills
  • Customer service
  • Independent work
  • Tenant relations

Hobbies and Interests

  • Fishing
  • Woodworking
  • Camping
  • Home renovations

Certificates And Achievements

  • Army Achievement Medal
  • Good Conduct Medal
  • Air Assault School Certificate
  • Real Estate Licenses in Wisconsin and Arizona
  • Completed course for Microsoft Office and computer systems

Timeline

Resident Relations Manager

Home365 Property Management
01.2025 - Current

Leasing Assistant

United Metro Property Management
01.2019 - 12.2024

Property Manager

Top Notch Property Management
01.2016 - 01.2019

Infantryman

United States Army
01.2016 - 01.2019

Bachelor of Science - Information Technology

Western Governors University

Diploma -

Prescott High School

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