EZEKIEL J.
Charlotte,NC
Summary
Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, Can be relied upon to help the team achieve its goals. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Nordstrom
02.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- 11k in first weekly sales
- Achieving Commission each pay period.
Elite Client Manager
Neiman Marcus
02.2023 - 01.2024
- Direct contact to high profile and higher revenue clients
- Assist assisting clients with pre-release priority
- Constantly surpassing profit margins & goals
- Booked private sessions for in-store shopping experiences
- International affairs and relationships with designers and teams to connect them with the client
- Only assisting under 15 clients per season to ensure focus on each task.
Front Desk Agent
The Ritz-Carlton
10.2020 - 01.2023
- World Class white glove service to all guests
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately.
Front of House Coach
Chick Fil A
06.2018 - 09.2020
- Created and implemented new drills to increase team performance
- High drive-thru goals achieved
- Won prestigious Chick Fil A Symbol award
- Adapted coaching methods based on individual needs and preferences of clients
- Attending to every guest's need in a timely manner.
Education
Master of Business Administration (M.B.A.) in International Business -
06.2026
High School Diploma, AP course in Biology, Calculus -
05.2020
GPA: 3.78
Skills
- Monthly Closings
- Transcribing Documents
- Data Transcription
- Standard Operating Procedures
- Data Auditing
- Excel Expertise
- Word Processing
- Data Collection
- Account Management
- Credit Card Payment Processing
- Senior Leadership Support
- Sales Expertise
- Microsoft Excel
- Microsoft Word
- Money Handling Abilities
- Financial Information Review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Specialist - Nordstrom
02.2024 - Current
Elite Client Manager - Neiman Marcus
02.2023 - 01.2024
Front Desk Agent - The Ritz-Carlton
10.2020 - 01.2023
Front of House Coach - Chick Fil A
06.2018 - 09.2020
University of Miami - Master of Business Administration (M.B.A.) in International Business,
STEM High School - High School Diploma, AP course in Biology, Calculus,